Senior Manager of Training

Our Snooze Story

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day, allowing us to serve our Guests through genuine care and radical hospitality. Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike.

Our impact goes beyond the plate, we’ve invested over  1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve. We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.

Will you join us?

The Senior Manager of Training reports to the Senior Director of Training & New Restaurant Execution and plays a key role in bringing Snooze’s people-first culture to life through learning and development. This role leads the vision and execution of training programs that equip Snoozers with the skills, confidence, and know-how to deliver standout brunch experiences every day. By creating scalable, easy-to-use training tools and programs, this leader helps ensure every restaurant is able to consistently execute at a high level.

As a trusted partner to Operations and cross‑functional teams, the Senior Manager of Training connects big-picture priorities to what actually happens in our restaurants. They remain closely connected to the field to keep things real, relevant, and always improving. Ultimately, this role helps Snooze grow in a way that stays true to who we are through fueling our people, strengthening our culture, and making every morning a little brighter for our Guests.

The responsibilities of this position include:

• Own the strategic roadmap for operational training, including annual priorities and long-term capability development.
• Develop, oversee, and continuously evolve the company-wide operational training framework, ensuring alignment across positional, management, and special‑initiative training.
• Create and manage training governance, including standards, decision criteria, and accountability mechanisms.
• Establish success metrics for operational training programs and evaluate performance against business outcomes such as execution consistency, adoption, and restaurant performance.
• Serve as a strategic thought partner to Operations, People, and executive leaders, guiding training priorities and ensuring capability development supports current and future business needs.

• Lead the execution of technical, behavioral, and cultural training programs that drive consistent restaurant-level performance and support Snooze’s key business initiatives.
• Design, deliver, and continuously improve scalable operational training solutions for hourly and management roles, ensuring training is practical, brand‑aligned, and impactful at the restaurant level.
• Partner closely with Instructional Design to translate operational needs into effective learning solutions across facilitated training, video content, and LMS‑based resources.
• Direct the Snooze train‑the‑trainer program by setting education standards, leading certifications and recertifications, and partnering with Operations leaders to ensure quality, consistency, and engagement.

• Lead, develop, and inspire a team of training leaders and specialists, establishing clear expectations, performance standards, and development plans aligned to business priorities.
• Serve as a hands‑on training partner to restaurant leaders by providing tools, guidance, and coaching that build confidence, capability, and accountability.
• Contribute to leadership development initiatives such as Study with a Fork by supporting…