Senior Manager of Training

Senior Manager of Training

The Senior Manager of Training reports to the Senior Director of Training & New Restaurant Execution and plays a key role in bringing Snooze’s people‑first culture to life through learning and development. This role leads the vision and execution of training programs that equip Snoozers with the skills, confidence, and know‑how to deliver standout brunch experiences every day.

By creating scalable, easy‑to‑use training tools and programs, this leader helps ensure every restaurant is able to consistently execute at a high level. As a trusted partner to Operations and cross‑functional teams, the Senior Manager of Training connects big‑picture priorities to what actually happens in our restaurants. They remain closely connected to the field to keep things real, relevant, and always improving.

Ultimately, this role helps Snooze grow in a way that stays true to who we are through fueling our people, strengthening our culture, and making every morning a little brighter for our guests.

• Own the strategic roadmap for operational
  training, including annual priorities and long term capability development.
• Develop, oversee, and continuously evolve the
  company‑wide operational training framework, ensuring alignment across
  positional, management, and special‑initiative training.
• Create and manage training governance,
  including standards, decision criteria, and accountability mechanisms.
• Establish success metrics for operational
  training programs and evaluate performance against business outcomes such as
  execution consistency, adoption, and restaurant performance.
• Serve as a strategic thought partner to
  Operations, People, and executive leaders, guiding training priorities and
  ensuring capability development supports current and future business needs.

• Lead the execution of technical, behavioral, and cultural training
  programs that drive consistent restaurant‑level performance and support Snooze’s key business initiatives.
• Design, deliver, and continuously improve scalable operational training
  solutions for hourly and management roles, ensuring training is practical,
  brand‑aligned, and impactful at the restaurant level.
• Partner closely with Instructional Design to translate operational needs
  into effective learning solutions across facilitated training, video content,
  and LMS‑based resources.
• Direct the Snooze train‑the‑trainer program by setting education
  standards, leading certifications and recertifications, and partnering with
  Operations leaders to ensure quality, consistency, and engagement.

• Lead, develop, and inspire a team of training leaders and specialists,
  establishing clear expectations, performance standards, and development plans
  aligned to business priorities.
• Serve as a hands‑on training partner to restaurant leaders by providing tools, guidance,
  and coaching that build confidence, capability, and accountability.
• Contribute to leadership development initiatives such as Study with a
  Fork by supporting curriculum delivery, facilitation, and experiential learning
  components.

• Maintain a strong connection to the field through regular restaurant
  visits and observation, using firsthand insights to inform training updates and
  coach leaders on execution.
• Support New Restaurant Openings by partnering with the NRO team to
  ensure training readiness, alignment, and strong on‑the‑ground execution during openings and follow‑up support.
• Demonstrate flexibility to support special projects and evolving
  operational needs, including time in restaurants to coach, support, and
  reinforce training execution.

• Influence and manage assigned operational training budgets, balancing
  cost awareness with the need to deliver effective, high‑impact learning solutions.
• Partner with Operations leaders to ensure alignment, quality, and
  consistency of training execution across the business.
• Collaborate across teams to ensure training solutions support broader
  business initiatives and operational priorities.

• Competitive Annual
  ​Snooze…