Business Center Assistant Manager - 16th St Mall

Overview

Position:
Business Center Assistant Manager - 16th St Mall

As a Business Center Assistant Manager within PNC's Retail Banking organization, you will be based in Denver, CO at the 16th St Mall branch. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and foster an inclusive workplace where all employees feel respected and have an opportunity to contribute to the company’s success.

Bilingual (Spanish) Preferred

• Accountable for the operational soundness of the branch and team, including maintenance of security procedures, ensuring audit controls are followed, and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through attraction, onboarding, coaching and development of branch team members. Leads through influence across a broad range of ecosystem partners in an omni-channel environment.
  
  Drives revenue and loyalty through proactive interactions with clients.
• Influences ecosystem partners in an omni-channel environment. Manages, coaches and executes a proactive client experience. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
• Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Coaches the branded sales process to proactively achieve sales targets and customer loyalty.
• Drives the employee engagement experience. Responsible for acquiring and retaining talent through training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
• Oversees the Branch & Business Center risk process with proper regulatory, security and audit adherence. Trains and coaches team members on operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate risk. Manages operational, human capital, reputational and business risk in line with established policies and procedures.

• Education
  :
  Associates or equivalent level of experience
• Work Experience
  :
  Typically 3+ years of related experience; roles may not require a university/college degree but require relevant experience or product knowledge
• Certifications/Licenses
  :
  No specific required certifications; background checks as per regulatory requirements
• Skills & Competencies
  :
  Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling
• Preferred Skills
  :
  Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Proactive Approach, Results-Oriented

• Pay Transparency
  :
  Base Salary range typically disclosed; salary may vary by location and experience. Incentive eligibility may apply.
• Benefits
  :
  Comprehensive range of benefits including medical/dental/vision, life insurance, disability protection, 401(k) with company match, paid time off, holidays, and other programs; eligibility-based.
• Disability Accommodations
  :
  If accommodation is required during the application process, contact  with the job  preferred contact method. Confidential and used solely to provide needed accommodations.
• EEO
  : PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.