Shift Supervisor - Clayton Donation Center

Please Note:
This position will be posted through 7/3/2026

Pay - $21.29 per hour

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

All applicants are required to attach a resume to their application in order to be considered for this position.

Our Donation Centers are open 9 to 5 pm daily. This supervisory position is full-time and will require open availability (including weekends).

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Daily Pay – Work today, get paid today! We have partnered with Daily Pay, a voluntary benefit to offer employees access to their pay on their own schedule.

Benefits – Full-Time positions are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefits. In addition, they are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

The Shift Supervisor, Stand Alone Attended Donation Center (ADC), is responsible for providing high-level operational leadership across all aspects of the ADC. This role ensures the efficient and safe handling of donated goods, supervises staff, maintains customer service standards, and supports the mission of Goodwill of Colorado through effective team and task management.

• Provide leadership, training, and support to all subordinates/staff.
• Manage breaks and redirect staff/work teams to ensure operational coverage.
• Coach employees and collaborate with management on performance evaluations.
• Coach employees verbally and provide input to management on employee disciplinary actions and terminations.
• Ensure continuity of operations and open communication across all levels.
• Provide excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assist every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensure a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers, if applicable, while following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site, as necessary.
• Track and report on donation levels daily to ensure trailers do not become overstated when working in remote donation center locations.
• Communicate promptly when donation warehouse and/or trailer(s) are becoming full and a truck is needed.

• Oversee loading/unloading of trucks.
• Ensure accurate sorting and safe handling of donated goods.
• Maintain a work-ready environment and assign tasks throughout the day.
• Assist in inventory processes including counting and verification.
• Ensure proper use and certification of equipment such as pallet jacks, walkie stackers, and forklifts.
• Maintain operational knowledge to manage the ADC in absence of senior management.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

• Serve as the first escalation point for customer complaints.
• Oversee that customer service standards are meeting business objectives.
• Act as point of contact for donation acceptance decisions.

• Adhere to training guidelines,…