Facilities Manager

Facilities Manager

We are seeking a highly organized, proactive, and solutions-oriented Facilities Manager to oversee facilities operations across our growing portfolio of 20 locations nationwide, including 18 retail stores and 2 corporate offices.

This role serves as the primary point of contact for all facilities-related matters, vendor relationships, and maintenance projects, ensuring our locations remain safe, functional, well-maintained, and aligned with company standards. The ideal candidate thrives in a fast-paced, high-growth environment, can manage multiple priorities simultaneously, and possesses the ability to create scalable processes while maintaining exceptional attention to detail.

• Oversee all facilities-related operations across 20 locations throughout the United States, including 18 retail stores and 2 corporate offices.
• Serve as the primary point of contact for all facilities maintenance, repair, and operational needs.
• Manage and prioritize incoming facilities requests and tickets from store and office teams, ensuring timely resolution and communication.
• Maintain detailed records of all open projects, service requests, preventative maintenance schedules, and completed work.
• Ensure all locations consistently meet company standards for safety, functionality, cleanliness, and appearance.

• Own and manage all vendor relationships related to facilities operations.
• Coordinate and oversee service providers including, but not limited to:
• HVAC
• Electrical
• Plumbing
• Elevator maintenance
• Painting
• General contractors
• Cleaning services
• Emergency repair vendors
• Source, negotiate, and manage vendor contracts and service agreements.
• Establish service-level expectations and ensure vendors deliver high-quality work on time and within budget.
• Serve as the primary liaison with landlords and property management teams to address facility-related issues and lease obligations.

• Manage facilities-related projects from planning through completion, including repairs, maintenance initiatives, store refreshes, office improvements, and capital projects.
• Develop project timelines, track progress, identify risks, and communicate status updates to stakeholders.
• Coordinate multiple projects simultaneously across a geographically dispersed store fleet.
• Ensure projects are completed efficiently while minimizing disruption to business operations.

• Develop, manage, and track facilities budgets across all locations.
• Review, approve, and reconcile vendor invoices and project expenses.
• Identify opportunities to improve operational efficiency and reduce costs while maintaining service quality.
• Maintain accurate reporting on project spend, budget performance, and facilities-related expenses.
• Partner closely with Retail Operations, Store Leadership, and Finance teams to align facilities priorities, manage project budgets, evaluate spending, and ensure successful execution of maintenance, repair, and capital improvement projects.

• Create and implement scalable facilities processes that support a growing multi-location business.
• Establish systems for tracking work orders, vendor performance, preventative maintenance, and project status.
• Provide clear, consistent communication to internal stakeholders regarding project timelines, open issues, and resolutions.
• Continuously evaluate workflows and identify opportunities to improve efficiency, responsiveness, and service levels.

• Collaborate closely with Retail Operations, Finance, Real Estate, Store Leadership, and other internal stakeholders to support business objectives.
• Serve as a trusted partner to field teams, providing responsive support and solutions for facilities-related needs.
• Support evolving business priorities and take on additional responsibilities as needed in a dynamic, high-growth environment.

• 2+ years of facilities management experience supporting a multi-location business.
• Experience managing vendors, contractors, and landlord relationships across multiple locations.
• Strong project management skills with the ability to manage numerous projects and priorities simultaneously.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Experience managing budgets, invoices, and project-related expenses.
• Proficiency in Microsoft Excel, Google Sheets, and Google Docs.
• Experience using Slack as a primary communication and collaboration tool.
• Ability to work onsite in Denver and effectively collaborate with remote teams across the organization.

• Facilities management experience within a retail environment.
• Experience supporting a rapidly growing, multi-unit business.
• Experience with facilities management, ticketing, or work-order systems.
• Familiarity with preventative maintenance programs and capital project management.
• Experience utilizing AI tools to improve productivity, reporting, project…