Customer Success Manager

Apply for Customer Success Manager at Euro Staffs in Denver, CO, US. This full time on site position offers great opportunities for career growth.

Light Table is an AI‑powered construction document review platform built for preconstruction teams. We automate cross‑document conflict detection across the complex, multi‑party workflows that define how data centers and large commercial projects are designed and built. We recently closed our Series A led by Innovation Endeavors and are in active enterprise deployments with some of the largest GCs and data center builders in the country.

We move fast, we care about leverage, and we build with AI. We do this not just for our customers, but internally too. You’ll find a hard working team that will give you an incredible opportunity to quickly grow in your career.

• Build the customer success function from scratch: design playbooks, onboarding frameworks, and escalation processes before headcount grows.
• Own onboarding end‑to‑end.
• Work hand‑in‑hand with the AE to bring the right people on, set the tone, and make sure every client’s first (and all subsequent) experiences with Light Table earn their trust.
• Align on outcomes, not just timelines; define and communicate what success looks like for each client, tied to the specific reasons they bought Light Table.
• Build a shared roadmap to get there.
• Run regular check‑ins that go beyond status updates.
• Ask hard questions: are you seeing the results you expected? Is this working for your team? Work with your colleagues to close the gap when the answer is no.
• Monitor relationship health in partnership with the Account Executive; stay close to usage patterns, stakeholder engagement, and client sentiment, and act before small issues become big ones.
• Be the voice of the customer back to Light Table: turn client experiences, friction points, and wins into clear, actionable input that shapes our product and roadmap.
• Partner closely with our internal AEC experts to help drive customer outcomes.
• Cultivate growth in established partnerships.
• Spot emerging stakeholders and internal groups to maximize net retention and revenue expansion.

• Customer onboarding time and time‑to‑first‑value for new accounts.
• Net retention and expansion revenue across the customer base.
• Number of structured feedback loops delivered back to product and engineering.
• Playbooks and processes documented; build with a mix of AI tools and human talent.
• Overall customer satisfaction (NPS / CSAT).

• 5–10 years in customer success at a B2B SaaS / technology company.
• Builder mindset: inherited nothing and built playbooks, processes, onboarding flows; can discuss where it went well, where it failed, and how it was fixed.
• AI‑native approach: genuine curiosity about how AI reshapes construction and desire to help clients adopt it; think in systems before headcount.
• Commercial instincts: CS is a revenue function; spotting expansion signals, account risk signals, and partnering effectively with sales.
• Relationship builder: building deep relationships across organizations; getting in front of other groups within the organization to grow multi‑stakeholder buy‑in.
• Communication: clear written and verbal communication; knows when to speak in person or by phone and takes the initiative.
• Nice to have: experience in or adjacent to the construction industry; experience working at or building within an early‑stage startup.

• Be part of building an AI‑first product alongside world‑class engineers and experienced founders.
• Ground‑floor opportunity with meaningful equity in a fast‑growing company.
• Real impact – we are partnering with some of the largest developers in the country to improve housing affordability.

Comprehensive healthcare, equity grants, take‑what‑you‑need PTO, and a collaborative, mission‑driven culture.

Light Table participates in the federal E‑Verify program.

As required, we will verify the identity and employment eligibility of all newly hired employees through E‑Verify.

Compensation Range: $130K - $145K