Operations Supervisor-Theodora Family Hotel

The Operations Manager for the Theodora Family Hotel

The Operations Manager for the Theodora Family Hotel is responsible for the overall operations of the Theodora Family Hotel program and collaborates with the Director and Center Director to ensure safe, respectful, trauma-informed policy and procedure. The Theodora Family Hotel serves both families and Veterans. Job duties include ensuring the appropriate staffing structure for all operations, reviewing best practices with staff, overseeing training, and safety of staff and building;

program development including creating new systems as outcomes adjust and instituting policies and procedures for service delivery; grant oversight, ensuring timely and accurate reporting to funding sources; and community outreach, representing VOAC’s programming within the community, identifying needs and spearheading community practices. This position is also responsible for the management of the relief staff for the residential programs and serves in the on‑call manager rotation for shelters.

• Ensures that the participant’s voice is heard and incorporated in programming.
• Oversee the Theodora Family Hotel and all applicable programming. Responsible for overseeing the on‑going monitoring of 24‑hour service provision, strategically scheduling and supervising both direct and support program staff. Personnel oversight to encompass recruitment, training, volunteer coordination, program development, coaching and evaluation of program staff and interns, facilitation of inclusive staff meetings to foster teamwork and communication, and coordination of ongoing training initiatives in collaboration with the management team.
• In collaboration with other shelter project managers; hiring and training relief staff.
• Ensures that the Theodora Family Hotel functions well on a day‑to‑day basis by appropriately delegating operational tasks to direct, contract and support staff.
• Ensures that all guests have access to nutritious meals through services provided by VOA Kitchen.
• Facilitates the recruitment and hiring process along with the human resources department to fill vacant positions quickly.
• Ensures direct staff, contract staff and volunteers are responsible and accountable for all program components, group activities, and community events.
• Provides the safety and protection of the guests. Responsible for overseeing the provision of crisis intervention, trauma‑informed care, and Housing Case Management for program guests.
• Ensures staff have sufficient community referral information and that documentation is thorough in two or more databases as required by funders and the organization.
• Gathers statistical data relevant to program, prepares reports, assists in grant applications, and aids in the preparation of grants and proposals.
• Responsible for community relations, monitoring expenses, reporting to funding sources, assistance with budgeting, grant writing, and other administrative duties in conjunction with the Director.
• Supervises the provision of services provided by the housing case managers and other staff, ensures appropriate support, participant accountability and advocacy, monitors intakes and discharges as well as housing placement.
• Responsible for monitoring revenue and expenditures throughout the year, taking corrective action when needed to ensure appropriate spending of the grant.
• Ensures that the facility is consistently maintained in a clean, comfortable, and orderly manner and that it is always “tour ready”.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Orders office, food and cleaning supplies as needed.
• Develops policy and procedures for review and approval by upper management, implements policy and procedures, monitors compliance and revises policy and procedures as needed. Communicates changes in policy and procedures using proper protocol.
• Develops and…