Senior Manager, IT

Position Summary

The IT Manager II is responsible for leading a team in end-to-end lifecycle management of an assigned strategic IT Portfolio capability. Accountable for strategic planning, delivery and operation of services, products and processes, as well as people leadership, vendor and contract management. They continuously innovate the product or service and contribute to achieving IT and Enterprise Strategies and KPIs.

• Lead and manage the performance and development of staff.
• Lead priorities and manage work performance of staff, vendors and contractors.
• Provide leadership across multiple sites, and in alignment with Union or other contracts.
• Understand customers’ needs and partner to deliver innovative solutions.
• Partner with Supply Chain, Finance, Enterprise Security, Audit/Compliance and other internal groups to drive results.
• Ensure products and services operate in a lean, stable, and adaptable manner.
• Ensure product delivery and operation are cost effective and within budget.
• Develop, propose and manage long and mid-term strategic technology plans and roadmaps for assigned products and services.
• Drive continuous improvement in IT performance.
• Proactively prevent and support prompt restoration of service disruptions.

• Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Five years of prior people leadership experience.
• Ten years of experience with end-to-end service lifecycle, business process, project or product management.
• Five years of experience with strategic planning, portfolio prioritization, delivery execution, and operations.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent relationship management and collaboration skills, with a track record of working as one team cross‑organizationally to drive innovation and business results.
• Experience working within a highly regulated industry.
• Ability to deliver value in compliance with policies and regulations.
• Demonstrated ability to apply a customer focus, problem solve, and drive continuous improvement to solutions, systems and processes.
• Demonstrated ability to drive, adopt, and lead others through change in a diverse and dynamic environment.
• Experience with sourcing and contract management.
• Proven ability to attain and hold in-depth acumen in business process, technical knowledge, and architectural topology.
• Preferred: PMO leadership experience (5+ years) and Xcel Leadership Experience;
  Master’s degree or strong preference; 10+ project and program delivery experience; service management experience.

Anticipated starting base pay: $ to $ per year. Eligible for Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (if enrolled), Limited‑Purpose FSA, Transportation Reimbursement Account, Short‑term disability, Long‑term disability, Employee Assistance Program, Fitness Center Reimbursement (if enrolled), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off, Parental Leave.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at

Final date to receive applications: 07/15/26