Cluster Manager

Job Purpose

Responsible to support Restaurant Managers for smooth and uninterrupted running of Restaurants. Overall operation of Restaurants/respective area as per the laid guidelines / SOP, conducting various audits (as prescribed from time to time) and driving sales and profitability as per the budgets.

Operating Budget / 1.5 Crores

Financial Data & Revenues…

Number of Staff Supervised: 150

Direct Reports: 5-6 Restaurant Managers

Total: 150 Employees

• Handle multiple Restaurants and ensuring smooth and uninterrupted function of Restaurants.
• Working towards achieving ambition 2014.
• Planning and carrying out LSM plans.
• Conducting staff meetings at periodic intervals and ensure motivation.
• Lower attrition rate of the team. Keeping Fun at work culture alive.
• Maintaining various MIS reports, analyze and identifying areas of OER, C S Audit, FIDA opportunity.
• Liaison with Govt officials / environmental bodies (if required) for requis Restaurant Licences in place, legal permissions/licences.
• Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction.
• Quality compliance and working for quality improvement in ingredient evaluation, consultation with Quality Dept.
• OER product quality. Developing and implementing procedures, control systems for OER product quality, maintaining hygiene and quality standards.
• Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.
• Ensuring high quality services, resulting in customer delight and optimum resource utilization.
• CSI score Ensuring maximum customer satisfaction by closely interacting with in‑house and potential guests to understand their requirements and customizing the product and services accordingly.
• People Management, continuous Training of employees.
• Training MIS Guiding, mentoring team members to ensure efficiency in operations.
• MTD Training audit & meeting of individual & group targets.
• Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff.

Internal:

• All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale, MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)

External:

• External customer
• Telecom service provider
• Serco Call Centre
• Finance Support providers e.g. IDBI, Sodexo, Accor, CMS
• All Vendors
• Govt official

• Qualification – BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any Graduate/MBA/PGDBA
• Experience – 5-10 years’ experience in the QSR/Food Retail/Hospitality industry at managerial level.
• Age Group: 28-34 years
• Incumbents with positive attitude & excellent communication skills
• Candidates passionate to build a career in Domino's Pizza and should be willing to relocate as per business requirements.
• Profit & Loss Management, Team Management, Business Development & Multiple Restaurants handling are essential for an ideal candidate.

Job Types: Full‑time, Permanent

Pay: ₹ - ₹1, per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

Day shift, Morning shift, Rotational shift

Supplemental pay types:
Performance bonus, Quarterly bonus, Yearly bonus

Experience:

Total work: 1 year (Preferred)

Work Location:

In person