Operations Specialist - Development

POSITION: Operations Specialist - New Development Student Housing

COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $70,000-$85,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

REPORTS TO
:
Director of Operations, New Development

SUMMARY:

As an Operations Specialist, you function at an HQ level while supporting onsite. This position will have a heavy focus on maintaining the community’s operations, accounting, and financial sectors, including but not limited to leasing and marketing. These assignments will vary by location, asset types, and teams across our nationwide portfolios. The Operations Specialist will effectively direct and coordinate the community’s overall operational activities.

RESPONSIBILITIES (Including but not limited to):

• Must be willing to travel up to 95% of the time weekly and at times over the weekend
• Live close to an international airport to support the required travel schedule
• Establish leasing benchmarks and a strategic marketing plan for achieving the budgeted occupancy goals both during lease-up and into stabilization.
• Plan and implement grand opening events, establish in-market partnerships with local businesses and contractors, and create brand awareness through marketing outreach.
• Analyze market trends, competition, and other factors; utilize this information to adjust marketing strategy aimed at remaining competitive.
• Establish and execute on social media strategies to build brand awareness and drive leasing traffic.
• Train on-site team on Cardinal Way of Leasing. Demonstrate industry best practices in marketing and outreach with a hands-on approach to daily marketing.
• Successfully lead on-site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns.
• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, and clients. Produce professional business writings, assessments, memos, and projects based on assignment findings
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams to these changes
• Recruit, onboard, and train onsite team members to better understand their role & responsibilities.
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed support areas.
• Participates in Cardinal U training as required and monitors onsite team progress.

PREFERRED QUALIFICATIONS:

• Four (4) years of experience in property management in multiple housing markets
• Demonstrated Leadership Skills, Excellent time management and organization skills.
• Must have a strong background in operations, financials, budgets, residential…