Associate Manager of Animal Care

Purpose of Position

Assist in the oversight of the Animal Care department, providing care to animals sheltered by Humane Colorado. In partnership with other Animal Care leadership, develop a compassionate, efficient, resilient, adaptive, and high functioning animal care team.

• Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
• Oversee care and treatment of shelter animals to ensure proper care and services are provided, and processes are smooth and efficient.
• Ensure patron experiences with Animal Care reflect the organization’s brand and core values.
  Schedule staff and review productivity to best align people resources. Work with Team Leaders to create daily work plans ensuring maximum efficiency while maintaining high standards of animal care.
• Train staff and volunteers and assist with the creation of training plans and ongoing evaluation.
• Manage external vendors to provide services as needed.
• Inform budget and ensure expenditures stay within the operating budget.
• Ensure department compliance with Humane Colorado safety protocols, including PACFA regulations.
• Manage supply and product inventory, and ordering.
• Oversee upkeep and maintenance of shelter equipment in use within the department.
• Assist with the development of SOPs to ensure that they are current and communicated to and followed by staff and volunteers.
• Contribute to and lead initiatives to improve processes and procedures.
• Manage department resources to maximize value, control expenses, and minimize waste.
• Perform euthanasia and related tasks
• Regularly perform shelter opening and closing duties as needed.
• Represent the organization internally and externally with integrity, serving as an ambassador for the mission and brand.
• Perform Animal Care Associate/Shelter Assistant duties as needed.

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and Humane Colorado business partners.

Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

• Job Knowledge
• Excellence
• Adapting to Change / Agility
• Dependability
• People Care

• Project and Process Management
• Delivering Results
• People Leadership

• Analytical Thinking
• Conflict Management
• Fiscal Responsibility
• Strong Management skills

• Team Leaders
• Animal Care Associates
• Shelter Assistants
• Animal Groomers
• Volunteers

Shift schedule:
Full‑time, five 8 hour shifts.

This position may require travel to different work sites.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Paid Life and Short‑Term Disability Insurance
• Paid Time Off (PTO)
• Sabbatical
• Holiday Pay
• 401(k)
• And more!

$56,610–$61,000 annually (starting pay commensurate with market, experience, and equity)

Position Qualifications

• Knowledge/Skills/Abilities

• Demonstrated success in customer service
• Intermediate knowledge of Microsoft Office required
• Must possess excellent interpersonal, verbal, and written communication skills
• Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals
• Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal

Required

• Education:
  
  High School Diploma or equivalent
• Work Experience:
  
  Two years of experience leading the work of others

Desired

• Experience working with volunteers and the public
• Experience in veterinary medical field or animal shelter environment
• Experience developing and monitoring budget

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.