Integrated Health Operations Manager - Client Access

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Manager of Integrated Health Operations – Client Access is entrusted with the oversight and management of administrative and operations functions in CCH’s health services or program access locations, focusing on delivering high-quality, client-centered care to vulnerable populations. This role requires a seasoned leader who excels in managing diverse teams across multiple sites.

The ideal candidate possesses a deep commitment to the underserved and homeless communities, coupled with the ability to navigate complex organizational dynamics, including collaboration with medical staff, senior leadership, and other departments. Their leadership will ensure the smooth operation of integrated health services and the consistent delivery of compassionate care. Develops and manages administrative systems that continually improve the integrated operating environment at the new Integrated Stout Street Health Center.

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

• Leadership & Supervision:
  Hire, mentor, and supervise staff reporting to this role, fostering an inclusive workplace culture that supports continuous improvement in performance and service delivery. Direct reports include front desk staff, Client Access Coordinators, and insurance enrollment staff.
• Operational Oversight and Efficiency:
  Manage the daily operations of scheduling, insurance verification, and checking in patients for appointments for Medical, Behavioral Health, Dental, Psychiatry, Nursing, and Case Management schedules. Plan, schedule, and facilitate regular team meetings. Coordinate integrated health services, scheduling, referral, and registration processes to ensure a seamless patient experience.
• Staffing & Logistics:
  Collaborate with integrated health services managers to evaluate staffing patterns and ensure adequate coverage across all service locations. Facilitate clinic flow, perform flow studies, and solve logistical and staff coverage issues as they arise.
• Systems Management:
  Maintain and oversee the phone-tree system for their…