General Manager Little Finch (DEN Airport

Job Description - General Manager (DEN Airport)

Job Title:

General Manager (GM) - DEN Airport

Reports to:

Director of Operations

Employment Type:

Full-Time / Exempt

Eligible for Tips:
No

Security Clearance:
Must pass a federal background check and fingerprinting to obtain a Denver International Airport (DEN) security badge.

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

The General Manager (GM) is the senior leader responsible for the overall performance, strategic direction, and operational success of our airport concepts:
Little Finch at Denver International Airport (DEN).

This exempt, non-tip-eligible role oversees all aspects of operations across both locations, including Front of House (FOH) and Back of House (BOH) leadership, financial performance, staffing, facilities management, and guest experience. The GM directly manages the management teams and all FOH and BOH employees for Little Finch, ensuring brand standards are upheld across service, quality, and hospitality. As the primary driver of business results, the GM is accountable for inventory management, cost controls, staffing strategies, and maintaining an exceptional workplace culture within the unique, high-volume airport environment.

Key Responsibilities

• Multi-Concept Leadership:
  Oversee all daily restaurant operations for both Olive & Finch and Bar Finch, coordinating across FOH, BOH, and concept leadership teams.
• Team Development & Culture:
  Hire, train, and develop managers and hourly staff for both concepts, fostering a unified culture of hospitality, professionalism, and accountability.
• Brand Standards:
  Ensure food, beverage, and guest service consistently meet Olive & Finch Collective standards across both operations.
• Financial & Inventory Management:
  Manage financial performance for the location, including full P&L oversight, labor and food cost controls, forecasting, and purchasing.
• Inventory Control:
  Lead independent inventory management processes, utilize software tracking, and ensure accuracy in ordering, usage, and waste minimization.
• Facilities Coordination:
  Monitor airport facilities and equipment, ensuring functionality, cleanliness, and safety. Partner with the DEN Facilities & Supply Chain Manager to coordinate technical equipment triage, preventative maintenance, and secure zone vendor escorts.
• Compliance & Safety:
  Uphold strict health, sanitation, safety, and airport compliance standards across all FOH and BOH spaces.
• Corporate Alignment:
  Partner with corporate leadership to execute company initiatives and provide feedback on airport-specific operational opportunities.
• Guest Relations:
  Serve as a role model for high-volume airport hospitality, managing escalated service recovery professionally in a fast-paced environment.

Qualifications

• Airport Badging:
  Must be able to successfully pass the required federal background screening and fingerprinting process mandated by Denver International Airport to secure and maintain an airport badge.
• Experience:
  
  3-5 years of progressive restaurant or cafe management experience required, with at least 1 year in a General Manager role. Experience in a high-volume airport, hotel, or complex hospitality environment is strongly preferred.
• Financial Acumen:
  Strong financial savvy with proven experience managing budgets, P&Ls, complex inventory tracking, and labor costs.
• Leadership
  
  Skills:
  
  Skilled in leadership, training, and performance management at both the hourly staff and management levels.
• Operational Standards:
  Excellent knowledge of high-volume hospitality standards, food safety, and airport-specific regulatory compliance requirements.
• Competencies:
  
  Strategic, results-driven, and operationally disciplined leader who inspires accountability across diverse teams.
• Availability:
  Flexible availability including early mornings, evenings, weekends, and holidays to manage multi-shift airport operations.

Reporting Structure

Reports directly to the Director of Operations. Directly manages the management teams, as well as all FOH and BOH employees across both the Olive & Finch and Barb Finch airport operations.

Work Environment & Physical Requirements

• This is a hands-on leadership role requiring extended periods of standing, walking long distances across airport terminals, and active engagement with staff and guests in a high-volume restaurant environment.
• Must be able to bend, reach, lift up to 50 lbs., and actively manage the physical demands of multi-shift airport operations.
• Work environments include active dining…