Manager, Market Operations

ROLE OVERVIEW

Sun Central is seeking an experienced and highly motivated Manager, Market Operations, to drive the community solar Subscription to Cash (STC) revenue cycle for select community solar markets within our Rev Ops department. This role requires a solid understanding of community solar best practices, a proven ability to deliver high-quality business results, exceptional attention to detail, and strong communication skills. The ideal candidate will bring an entrepreneurial mindset and a proactive approach to learning, ensuring continuous improvement in driving revenue growth, operational efficiency and customer satisfaction.

As Manager, Market Operations, you will play a crucial role in optimizing subscription origination, subscription management, utility partnerships, customer experience and Sun Central platform development, while also identifying opportunities to enhance efficiency, streamline processes and ensure high-quality outcomes. You’ll work closely with multifunctional project teams to manage and drive community solar subscription revenue for Pivot Energy and our clients. In this capacity, you ll be responsible for adhering to standard operating procedures, managing people and client relationships, reporting business results, escalating issues, proposing solutions and supporting other projects as assigned by your manager.

This position requires an individual who is business focused, customer-centric, process-oriented, data-driven, and capable of balancing multiple priorities in a fast-paced environment.

• Lead and manage an assigned team of community solar associates for select community solar markets and clients.
• Develop go-to-market strategies to originate and manage high-quality community solar subscriptions at scale.
• Define community solar subscription offerings for assigned markets including eligibility, underwriting and commercial terms.
• Oversee subscription management, project and utility data and risk management practices to optimize revenue, minimize attrition, ensure program compliance and adhere to related financing covenants.
• Collaborate effectively across Pivot to drive revenue and optimize our community solar subscription to cash revenue cycle.
• Manage third-party client relationships and related community solar subscription service agreements including commercial terms, statements of work, pricing and invoicing.
• Educate internal and external stakeholders on community solar subscription market dynamics, program opportunities, operational planning considerations and risks.
• Cultivate a high-performing, collaborative and results-driven team culture.

• 2+ years of leadership experience in the community solar industry.
• Proven business management, people management, organizational development, and communications skills.
• Demonstrated ability to improve processes, troubleshoot, implement solutions and deliver high-quality business results.
• Exceptional interpersonal skills with an aptitude for building trust and rapport.
• Naturally curious, self-directed, and able to work autonomously to consistently meet deadlines.
• Highly proficient with MSOffice, Sales Force, AI and data analytics tools.
• Aligned with Pivot’s values: kindness, empathy, integrity, professionalism, balance, impact, and determination.
• Bachelor s degree;
  Master’s degree, preferred.

At Pivot, we are proactively developing and maintaining an inclusive culture, rooted in mutual respect, that supports a workforce of different generations, races, gender identities, sexual orientations, ability statuses, religions, and cultures to work collaboratively together for greater impact. We seek to build a team that invests in relationship building, celebrates each other s successes, and makes space for the unique contributions and working styles people bring into Pivot.

Pivot invests in company-wide trainings, assessments, and programs to advance internal inclusion and equity practices, such as employee allyship building, cross-cultural communications, and equitable hiring and management protocols to increasingly recognize bias and ensure mutual respect and belonging.

Pivot Energy is an Equal Opportunity Employer and is committed to increasing the diversity of its workforce. We actively work to cultivate an inclusive culture that welcomes, empowers, and enables equitable career growth for employees regardless of background.