Office Operations Manager

Office Operations Manager

The Office Operations Manager leads the daily operations, process infrastructure, and continuous improvement initiatives of the Denver Office Services Department. They are responsible for developing and maintaining a comprehensive library of Standard Operating Procedures (SOPs), optimizing workflows across all Denver Office Services functions, of the department to deliver consistent, high-quality service to the firm's attorneys and professional staff. They oversee purchasing and vendor management, manage Office Services administrative personnel, and support Business Continuity Planning.

This role serves as the department's primary project management resource and assists the Director with large-scale office operations initiatives, including space planning, office transitions, and firm-wide special projects. This is an on-site position based in the Denver office.

At Holland & Hart, you feel genuinely supported - surrounded by people who care about your life, your growth, and your well-being, creating a culture employees describe as deeply supportive and balanced. With generous benefits and a strong foundation built on community and inclusivity - reflected in the firm's diverse, people-first environment;
Holland & Hart offers a stable, heart-centered place to build a meaningful career.

Operations Management & Process Excellence

• In partnership with Office Services leadership, oversees workplace hospitality and office services functions, providing leadership and direction to staff responsible for telephone reception, catering and conference support, kitchen and common area operations, inventory management, office readiness, and the overall employee and client experience.
• Oversees scheduling to ensure adequate coverage, seamless service continuity, and effective execution of reception, supply management, and office support activities.
• Acts as a working manager and provides hands-on coverage in all Office Services areas as required to maintain service levels.
• Develops, documents, and maintains a living library of Standard Operating Procedures for all Denver Office Services functions; reviews and updates SOPs on a defined cycle to ensure accuracy, relevance, and compliance with firm policies.
• Leads continuous improvement initiatives across the Denver Office Services team, to include identifying operational inefficiencies, designing and piloting solutions, measuring outcomes, and scaling successful changes across the team.
• Establishes and reports on key performance indicators (KPIs) for service delivery, turnaround time, and team productivity; provides regular operational reports to the Director.
• Identifies and evaluates opportunities to incorporate artificial intelligence tools and automation into Office Services daily tasks and workflows; leads the department's adoption of AI-assisted processes by piloting approved solutions, coaching team members through the adoption process, measuring outcomes, and embedding best practices into the department's SOP library.
• Partners with the Office Services leadership to standardize cross-functional workflows ensuring effort across Office Services sub-departments is not duplicative. Coordinates cross-training to ensure full coverage, eliminate single points of failure, and maintain service continuity during absences.

Office Transitions & Special Projects

• Provides operational planning and coordination support for large-scale office transitions, including firm office moves, space build-outs, and related logistics. Manages Office Services department readiness, manages service continuity during transition periods, and oversees post-transition follow-through on behalf of Office Services.
• Assists the Director with Capital & Operating Budget monitoring in assigned areas; provides expense reporting and variance analysis as requested.
• Assists the Director and onsite Office Managers with research and recommendations relating to new equipment, new office furniture purchases, vendor services, and operational programs.
• Manages special projects as assigned by the Director; leads planning, stakeholder communication, and execution for cross-functional Office Services initiatives.

Purchasing & Vendor Management

• Provides purchasing support to all Holland & Hart offices for standard supply orders, capital item bids such as appliances and additional furniture items, and manages special requests for supplies and services firm-wide.
• Monitors and evaluates all supply vendors for price, service quality, and contract compliance; recommends changes and negotiates improvements as appropriate.
• Manages the firm's parking accounts for the Denver office; processes invoices, administers monthly parking accounts, maintains records and databases, and serves as liaison between stakeholders.
• Manages the firm's third-party travel agency partnership and travel benefits programs, serving as the primary escalation point to proactively resolve traveler and vendor issues while…