Program Manager-Veteran Housing Program (GPD

Program Manager

The Program Manager provides leadership and oversight for the Veteran Transitional Housing Program (GPD), ensuring the delivery of high-quality, trauma-informed, housing focused services to veterans experiencing homelessness.

This position is responsible for supervising staff, managing program operations and budgets, ensuring compliance with all applicable VA, federal, state, and local regulations, and achieving contract outcomes. The Program Manager fosters a culture of accountability, continuous improvement, and staff development, while promoting positive housing and employment outcomes for program participants.

This role operates within a shelter and transitional housing system and requires regular rotation of on-call responsibilities to support 24/7 program operations and respond to urgent or crisis situations.

Essential Duties and Responsibilities:

• Ensures that the participant's voice is heard, and when appropriate the resident's ideas play a prominent role in programming
• Oversees the assigned grant agreement by ensuring compliance with grant commitment and expectations of program funders and VOA, including the provision of supportive services.
• Trains, supervises and evaluates staff members. Ensures compliance with the requirements of their respective job descriptions and accordance with established best practice standards.
• Composes and manages annual program budgets representative of grant agreements with program funders; monitors expenses and revises budgets as needed.
• Conducts and facilitates regular internal reviews of all components, including monitoring for compliance to program requirements and best practice though client file reviews and client and community feedback. Provides follow up and/or corrective action as necessary.
• Is proactive in remaining apprised of evolving program regulations, standards, and best practice, and effectively integrates these practices into program operations.
• Collaborates with administrative services staff to ensure that appropriate financial, personnel, and operational standards are adhered to as indicated by grant agreements with program funders.
• Aggregates and reviews program data to determine the effectiveness of services and progress in meeting service goals as indicated by program funders.
• Utilizes program data to develop strategic action plans for outreach and service delivery.
• Ensures program staff provide accurate and timely documentation, adhere to confidentiality, record keeping, reporting, and data entry and collection standards.
• Coordinates activities among community and maintains excellent working relationship with community stakeholders.
• Assists in preparation of regular grant applications, updated, or requests for information.
• Collaborates with statewide field office staff to facilitate the continuity of high-quality services.
• Performs all other duties as assigned.

Key Outcomes:

• = 70% of participants exit to permanent housing
• = 60% of participants are employed at program discharge
• = 20% negative exit
• = 80% occupancy maintained nightly

Supervisory Responsibilities:

• Supervises client service teams.

Working Conditions and

Physical Requirements:

• Travel throughout the program's service area is required on a regular basis.
• Must be able to work in different and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work:

• Full-Time
• Schedule may include evenings, weekends, and on-call rotations based on program needs

Location:

• Throughout program service area.

Salary: $60,000-$65,000 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR to begin the Interactive Process.

Benefits:

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency…