Area Manager, Management Operations Management

Company Overview

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The Area Manager leads the planning, recruitment, onboarding, administration, and quality assurance processes for our Field Operations department to ensure a high-quality inspection delivery result to our builder clients. The Area Manager shall positively contribute to an environment that promotes clear values and ensures that corporate financial goals are met. The Area Manager shall align themselves with corporate policies, standards, objectives, and perform Quality Assurance metric analysis of self and staff as required.

• Manage and supervise daily field inspection services
• Lead communication with field staff, scheduling, builders, and trade partners
• Oversee and support all regional contracts and ensure that all operational activities run smoothly
• Effectively communicate with builder superintendents, city inspectors, and trades on given job sites
• Maintain positive business relationships and communication with builders and trade clients
• Supervise daily work. Assist delegating work assignments with scheduling
• Monitor controllable expenses to ensure financial targets are met or exceeded
• Manage regional cost of sale (COS)
• Monitor field metric reports and conduct audits to ensure all inspection activities are in accordance with policies and procedures, regulatory, legal, and ethical requirements, escalating issues to senior/executive management as necessary
• Maintain professional image as a trusted service-provider and partner through consistent adherence to brand standards, including proper appearance and maintenance of self & staff
• Manage field staff personal time off, timecards, overtime expense approval, and reporting
• Utilize effective time management skills while performing job duties
• Manage regional equipment logistics and inventory
• Prepare and deliver training to staff, builder, and trades. Maintain certification records for staff
• Provide authoritative, quick-decision making based on knowledge and experience
• Supervise and manage employees including interviewing, hiring, training, counseling, and disciplinary actions
• Present consistent professional communication skills - verbal and written
• Provide world class customer service - internal and external
• Drive team members to be accountable for delivering an exceptional customer experience
• Review and monitor sales and service performance against plan to identify gaps, issues, and best practices; develop and implement action plans to close the gaps and resolve the issues
• Collaborate with leadership to assess regional strengths, weaknesses, and threats to our quality services

• Direct experience with IECC RESNET energy code and building specialty programs such as, EPA Energy Star, Water sense, Build it Green, and LEED
• Ability to read building plans
• Must be physically agile and able to perform inspections in new construction environments such as attics or tight spaces
• Computer competency and office skills to provide data reporting and metric analysis
• Strong desire to learn building and energy code
• Knowledge in residential construction practices
• Ability to build strong personal relationships with staff and…