Senior Director, Family Housing Innovation & Implementation

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.
   
     The successful Sr Director of Family Housing Innovation and Implementation will lead the day to day implementation of a grant funded Action Plan. You will be the operational backbone of a transformative, multi-year initiative designed to pilot a scalable Mercy Housing operating platform for unified operations model. You will coordinate and work across the Mercy organization.
   
     This is a hybrid eligible position, that requires travel to Mercy Housing locations.
   
     PAY: $145, /salary , dependent on experience.
   
     BENEFITS:
   
     - Early close Fridays (3 paid hours each Friday)
     - Early close prior to a holiday (3 paid hours)
     - Paid Time off between Christmas and New Year's Holiday
     - Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
     - 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
     - 403b + match
     - Paid Volunteer Time
     - Paid Parental Leave and Care Giver Leave
     - Paid Life Insurance
     - Free Employee Assistance Plan
     - Free Basic Dental
     - Pet Insurance options
   
     DUTIES:
   
     Program Leadership & Implementation Management
   
     - Participate in leading day-to-day implementation of the Family Housing Innovations Action Plan across all major work streams as the project scales during the Action Plan period.
     - Develop and maintain integrated workplans, timelines, milestones, dependencies, and risk registers.
     - Coordinate execution across portfolio growth, unified management model implementation, economic mobility services, change management, communications, and learning and evaluation activities.
     - Track progress against Action Plan goals, deliverables, and implementation milestones.
   
     Cross-Functional Project Management
   
     - Coordinate activities among Philanthropy, Property Operations, National Resident Services (Resident Impact Metrics), Resident Services, Development, Finance, Accounting, Communications, HR/People & Culture, Learning & Evaluation, and regional leadership teams.
     - Manage dependencies across multiple concurrent initiatives.
     - Help to facilitate collaboration among internal teams, consultants, evaluators, and implementation partners.
     - Ensure issues are surfaced early and resolved effectively to minimize implementation delays.
   
     Learning, Evaluation & Performance Management
   
     - Partner with internal and external evaluation teams to implement learning agendas, measurement frameworks, evaluation activities, including the potential for future scaling beyond the pilot period.
     - Support development and monitoring of implementation, resident impact metrics, staff and resident experience, and property performance indicators.
     - Coordinate collection of implementation lessons, pilot findings, and continuous improvement recommendations.
     - Facilitate learning reviews and help translate findings into operational improvements and strategic decisions.
   
     Organizational Change & Adoption
   
     - Support implementation of change management, communication, training, and stakeholder engagement strategies.
     - Identify implementation risks and adoption barriers across regions and functions.
     - Help maintain organizational momentum through consistent communication, stakeholder engagement, and progress visibility.
     - Promote a culture of learning, adaptation, and continuous improvement.
   
     Vendor & Partner Coordination
   
     - Serve as primary project coordination liaison for consultants, evaluators, technology providers, and external implementation partners.
     - Coordinate workplans, meeting cadence, deliverables, and accountability structures with external partners.
     - Monitor performance and ensure alignment with Action Plan objectives.
     - Coordinate funder-facing reporting, board and executive updates, implementation dashboards, performance narratives, and evidence products that communicate progress, risks, outcomes, and lessons learned to internal and external stakeholders.
   
     Team & Capacity Building
   
     - Provide direction and day-to-day leadership to the integration team
     - Facilitate some project initiative pilots or trials to track results and recommend strategic pivots, insights and/or timely implementation.
     - Lead through both direct and matrixed authority, ensuring cross-functional teams understand deliverables, timelines, data expectations, decision processes, and escalation paths.
     - Partner with Finance, Legal, Philanthropy, and program leaders.
   
     MINIMUM…