Vice President, Trade Development & Inside Sales

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Full time Remote Type:

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Job Description

Summary:

We are seeking a dynamic, enterprise-minded leader to build and lead two transformational capabilities within Trade Development:
1. Performance Management & Service Model
- Build and scale a best-in-class performance management and service model that ensures consistent, high-quality delivery to hundreds of supplier partners. This includes ownership of our Inside Sales & Customer Care operation, leadership of a team of Business Managers executing against our service standards, and the processes, tools, and governance that drive accountability and results.
2. Business Management Center of Excellence
- Establish an enterprise-wide commercial capability program that elevates our Business Manager population to be the most commercially astute and professionally excellent in the industry - grounded in data, supported by world-class tools and routines, and measured by outcomes that matter.

This is a rare opportunity to build from the ground up - creating the structures, standards, and culture that will define how Breakthru serves its supplier partners for years to come.

Job Description:

This role follows a flexible hybrid schedule and can be performed from any Breakthru Beverage office location.

Job Responsibilities:

Supplier Service Model & Business Manager Leadership Lead, develop, and manage a team of Business Managers - owning the full people management lifecycle including performance management, coaching, career development, and accountability

Execute against our service standards model - defining engagement routines and accountability frameworks across hundreds of supplier partnerships

Serve as the Center of Excellence and main connection point for markets - ensuring enterprise consistency in how we deliver service to supplier partners while enabling local market collaboration

Develop the processes, tools, technology solutions, and accountability frameworks to manage and elevate this team - ensuring deep cross-collaboration across markets, functions, and leadership levels

Build standard dashboards, scorecards, and reporting cadences that drive visibility and continuous improvement

Create escalation frameworks and decision-rights structures that resolve issues at pace Partner closely with Trade Analytics to deploy automation, analytics, and enablement tools

Inside Sales & Customer Care Own the Inside Sales & Customer Care (IS/CC) operation - including full vendor management of our strategic BPO partner (contract governance, scope management, performance, and innovation)
Define the strategic framework for which accounts will and should be serviced by Inside Sales - creating the business rules, criteria, and decision logic that determine what makes an IS account

Establish and enforce service-level agreements and KPIs across revenue, PODs, accounts sold, program adherence, and more Establish and enforce service-level agreements and KPIs across call coverage, response time, resolution quality, revenue conversion, and program adherence

Drive daily performance oversight with clear accountability metrics across the IS/CC operation

Partner closely with Technology Strategy & Enterprise Transformation on strategic BPO partner management, technology deployment, and innovation

Continuously evaluate and evolve the IS/CC model to optimize coverage, performance, and cost-effectiveness

Architect the Business Management Center of Excellence Design and steward an enterprise-wide commercial capability framework - one standard of excellence, consistently applied for our Business Manager community

Define what "great" looks like for Business Managers at Breakthru - raising the baseline of commercial acumen across the entire population

Build the roadmap and deliver value in deep collaboration with Trade Leadership, Trade Analytics, Supplier Brand Development, Commercial Strategy, Finance, and other key partners - partnering closely with the Enterprise Learning & Development team on curriculum design and delivery

Provide practical…