Practice Manager- Community

Practice Manager

At Henderson, we're about more than just buildings. We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential – both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours.

Position Summary

The Practice Manager drives growth by cultivating strong client relationships, expanding account opportunities, and maintaining a robust sales pipeline. This role leads client engagement, identifies new business prospects, and ensures successful solution delivery that supports long term partnerships. Serving as the primary client contact, the Practice Manager proactively manages expectations, uncovers emerging needs, and collaborates with sector leadership to position the practice for sustained expansion.

They help qualify leads, shape proposals, and support pursuit strategies aligned with sector priorities, with responsibilities potentially focused on a specific geography or market segment. Beyond client engagement, the Practice Manager applies solid project management skills to ensure work is delivered on time, within scope, and aligned with client objectives. They oversee planning, monitor progress, manage risks, and coordinate resources to maintain high quality outcomes that encourage repeat business.

While they may guide production staff as needed, the role centers on relationship management, opportunity development, and strengthening the practice's market presence. This role is highly matrixed and may include accountabilities to all members of the Sector Leadership team for their sector. This position may be a part-time or full-time role based on the needs of the practice.

Essential Job Functions & Accountabilities

Operations
- Maintain efficient practice operations that support strong client delivery and revenue growth. Monitor workload, resource allocation, and project timelines to ensure commitments are met. Implement and refine processes that improve consistency, quality, and responsiveness across engagements. Partner with sector leadership to align operational priorities with business development goals. Track key performance indicators (KPIs) related to pipeline health, client activity, and project execution.

Other duties as assigned.

Employee Engagement & Teamwork
- Practices effective employee relations and personnel management within the practice. Teams with engineering managers to align appropriate training, development, and mentoring of talent. Coordinates with project development and technical development teams to ensure proper staffing and execution of projects. Communicates opportunities and gaps in employee development to practice and sector leadership. Collaborates with organizational, sector, practice, and/or office leadership to foster…