Customer Service Coordinator (FT

Rainbow Dome is seeking a full-time (32 hours/week) Customer Service Coordinator (CSC) to help lead our day-to-day programming operations and facility needs at Rainbow Dome's roller skating rink and arts venue. This role holds the same tasks and responsibilities as the Customer Service Associate (CSA) position and has additional responsibilities, such as shift supervision and Manager on Duty (MOD) responsibilities, ensuring every shift has strong, values-aligned leadership on the floor.

Rainbow Dome is an artist‑led, queer‑centric hub that gathers people across differences to experience joy‑in‑motion through art and activities, with rollerskating being our foundational activity for connection. Rainbow Dome’s audience shares experiences of intersectionality and marginalization within the dominant culture of the US, and includes people who identify as Queer;
Black, Brown, & Indigenous; disabled and neurodivergent; and artists and creatives. Rainbow Dome formed out of a need for a social space for marginalized communities that centers joy and play as catalysts for authentic social connection. Rainbow Dome’s programming is threefold:

• Art of Gathering:
  Produce human‑centered events to invite our audience to experience joy‑in‑motion. One of our primary activities is roller skating.
• Creative World Building:
  Fabricate artwork to elevate our audience’s experience of joy and support imagination and new possibilities
• Platforms for Artists & Creatives:
  Build a movement with artists and community members to foster shared abundance of resources

Rainbow Dome is a start‑up LLC that is undergoing a major transition in 2026, going from producing pop‑up events in the spring to opening our permanent roller rink this fall. Our organizational structure is sociocratic and uses consent‑based decision‑making, requiring a high level of self‑management. Learn more about sociocracy here: https://(Use the "Apply for this Job" box below)./

At this stage of the company, we are working towards becoming financially sustainable and profitable by 2027. We center in‑person culture through (1) our events as hosts for our audience; (2) fabrication of artwork in our studio; and (3) collaboration across our team.

What You’ll Do

The Customer Service Coordinator will report to the Customer Service Circle, which is led by the Operations Manager. CSC is responsible for the following (are shift dependent and this list is not necessarily exhaustive or simultaneous):

Manager on Duty & Shift Leadership

• Serve as the designated Manager on Duty (MOD) for assigned shifts, acting as the on-site decision-maker in the absence of the Operations Manager or other Rainbow Dome Manager/Director.
• Open and/or close the venue, including cash drawer counts, point‑of‑sale reconciliation, securing the space, etc.
• Serve as the first point of escalation for guest concerns, complaints, and conflicts that CSAs are unable to resolve, using de‑escalation techniques and best judgment about when to involve a Rainbow Dome Manager/Director.
• Respond to incidents, accidents, or emergencies on‑site, following Rainbow Dome's safety protocols, and complete any related incident documentation.
• Make real‑time staffing and floor coverage decisions during a shift (e.g., reassigning CSAs between admissions, rental, and floor monitoring based on guest flow).

• Coach Customer Service Associates during shifts, providing real‑time feedback and modeling values‑aligned customer service.
• Support with leading onboarding and training for new CSAs, including shadow shifts and check‑ins during their ramp‑up period.
• Help identify when additional coaching, support, or escalation to the Operations Manager is needed for a team member.

• Greet guests, check them in, have them sign waivers, sell tickets and monthly memberships.
• Check skates in and out, answer questions about rentals, clean and maintain skates in good condition, always ensuring that skates are safe to use.
• Handle cash and point‑of‑sale transactions accurately, responsibly and safely. Oversee accurate handling by CSAs on shift.
• Promote and sell RD merchandise.
• Restock and support RD vending…