Supervisor, Inflight Dependability

Responsibilities

• Manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team.
• Provide direction, coaching and counseling to Flight Attendants regarding sick leave, leaves of absence and company policies and procedures.
• Monitor Flight Attendant ("FA") turnover and absenteeism and assist in the development and implementation of strategies to promote consistent FA availability.
• Conduct comprehensive internal investigations into potential Flight Attendant misconduct situations, and work with Inflight Services management to administer discipline.
• Assist management in grievance/arbitration hearings and unemployment hearings concerning FA dependability.
• Work with Inflight Base Supervisors regarding dependability policies as needed.
• Administer all attendance reporting and corrective action to all Flight Attendants.
• Ensure Flight Attendant schedules are properly updated.
• Assist the Inflight Services Manager and Inflight Services Director with special projects, represent department with functions and serve on committees as necessary.
• Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedure and protocol.
• Formally coach and counsel workforce with regard to maintaining company Standards of Dependability.
• Analyze and evaluate statistical performance data and compile weekly quarterly, and yearly reports regarding overall attendance, leaves of absence and attrition trends.
• Oversee administration of progressive discipline and job terminations.
• Make judgments concerning issues requiring consistency, fairness, ensuring a positive impact on the operation, business, and workforce as a whole.
• Work closely with Payroll regarding pay discrepancies as it relates to FA Dependability.
• Provide backup to Inflight Base Supervisors as needed during times of absence.
• Perform other duties as assigned by the Manager, Inflight Services and the Director, Inflight Services.

• College degree in Business or equivalent work experience preferred.
• 3 to 5 years of management / supervisory experience preferred.
• Experience working with union representatives and grievance hearings preferred.
• Proficiency in Crew Trac, Oracle and MS Office Suite.
• Possess excellent interpersonal and organizational skills.
• Above average verbal and communication skills.
• Assertive, self-directed with independent work habits.
• Ability to coordinate multiple priorities and meet deadlines.
• Problem solving abilities with an emphasis on working with statistics data.
• Ability to handle interruptions and fast paced environment.
• Ability to work with confidential material.
• Responsible and reliable.
• Attention to detail.