Director of Disability Services

Director of Disability Services – Access Center

The Director of Disability Services oversees the Access Center and institutional accessibility initiatives and provides strategic, operational, and compliance leadership for disability resources, access, and inclusive design at Metropolitan State University of Denver. Reporting to the Assistant Vice President for Health & Well‑being and sitting on the Student Engagement & Well‑being leadership team, the Director is responsible for ensuring equitable access to all institutional programs, services, and activities for students with disabilities in accordance with federal and state law.

• Provide strategic leadership for the development and implementation of a comprehensive, institution‑wide approach to student disability accessibility that aligns with the University’s mission, values, and student success priorities.
• Advance institutional efforts beyond accommodation delivery by proactively identifying and addressing systemic barriers through universal design, inclusive practices, and accessibility planning.
• Serve as a primary institutional subject matter expert on student disability access, accessibility compliance, and inclusive design.
• Advise University leadership on ADA, Section 504, and related legal and regulatory requirements, emerging issues, institutional risk, and best practices in delivery of student accessibility.
• Collaborate with the Office of Equal Opportunity, General Counsel, Shared Governance leaders, Inclusive Higher Education Solutions, The Center for Teaching, Learning, and Design, Faculty Affairs, and campus partners to support policy development, resolve complex issues, and improve student accessibility practices and procedures.
• Provide guidance related to legislative and regulatory developments impacting student accessibility and disability services.

• Oversee the daily administration and delivery of Access Center programs and services, including the interactive process for determining and implementing reasonable accommodations, testing accommodations, assistive technology, alternative format materials, and related support services.
• Establish and maintain consistent standards and procedures for documentation review, accommodation determinations, and service delivery.
• Manage escalated student situations, including student grievances and complex accommodation cases requiring advanced judgment and institutional coordination.
• Oversee the operational management of testing services, including scheduling, proctoring, and coordination of appropriate testing environments.
• Ensure timely provision of accessible instructional materials and accommodations while balancing student access, institutional obligations, and operational effectiveness.

• Provide direct supervision, leadership, coaching, and performance management for professional staff within the Access Center, including direct supervision of three professional staff members and indirect supervision of five staff members.
• Foster a team culture grounded in accountability, inclusion, collaboration, continuous improvement, and professional development.
• Oversee departmental operations, budget management, and allocation of financial and operational resources associated with approved accommodations and departmental services.
• Support staff development, operational effectiveness, succession planning, and continuous process improvement efforts to ensure high‑quality service delivery and organizational sustainability.

• Develop and maintain collaborative partnerships across Academic Affairs, Enrollment & Student Affairs, Information Technology, Auraria Campus partners, and external stakeholders to advance accessibility and inclusive practices.
• Participate in orientation, transition, and student success initiatives to support prospective, incoming, and current students with disabilities.
• Develop outreach and marketing…