Trust Operations Distribution Manager

About the Role:

The Distributions Manager – Columbia Private Trust is responsible for managing all aspects of the firm’s outgoing distributions, transfers, and rollover activity. Responsible for maintaining efficient operations, quality of service, and compliance standards across multiple asset and client types. Processing activities include cash transfers, asset transfers, rollovers, recharacterizations, and beneficiary processing. The primary goal of the team is to ensure compliant, accurate, and timely processing of client distribution and transfer out requests.

Responsible for the day to day leadership of the team, including mentoring and coaching in a challenging and ever-changing work environment. Ensure all team related goals related to operational excellence and client service are met or exceeded. Work collaboratively with multiple internal and external partners and proactively pursue alternative ways to gain efficiencies related to cash and securities processing activities.

Train and/or oversee the training of staff in all areas related to re-registration, transfers out, and distributions

Delegate tasks and monitor workflow in order to support cross-training efforts to increase productivity

Monitor employee work performance, prepare performance evaluations, and coach employees on performance improvement objectives

Interview, hire, and terminate employees in accordance with established policies and procedures

Maintain departmental desk procedures for each functional area/desk Coordinate and implement projects and work assignments according to Trust Company and department objectives, policies, expectations, and customer requirements

Act as project lead and/or specialist for projects as assigned

Act as the operational liaison on projects related to re-registration, transfers out, and/or distributions

Ensure special projects are completed and implemented in a timely manner

Recommend and implement changes to, or new, workflows to strengthen and ensure consistent processing

Remain current on new regulations or industry trends that affect team operations

Performs or supervises processing and quality control review of outgoing cash disbursements via check, wire, ACH, and ACATS and outgoing asset distributions

In partnership with internal partners, assist in the development and execution of the team’s strategic initiatives

Provide clarity and guidance to the team on how to proceed with escalated issues. Personally address and resolve client escalations as needed

Proactively seeks out and implements efficiencies, changes in procedures, new developments or changes in services or products

Ensures prompt and accurate posting of customer transactions related to team processing

Supervises the required minimum distribution (RMD) process

Assists director in Preparing documentation for audits and regulatory exams

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description

May be asked to coach, mentor, or train others and teach coursework as subject matter expert

Actively learns, demonstrates, and fosters the Columbia Private Trust corporate culture in all actions and words

Takes personal initiative and is a positive example for others to emulate

Embraces our vision to become “Business Bank of Choice”May perform other duties as assigned

About You Formal college-level training/education in business or trust, or equivalent training and experience, required8 years of experience in Trust Operations, required3 years of direct leadership experience including leading a team of employees in a financial services environment, required

Certified IRA Services Professional (CISP) and/or Retirement Industry Trust Association (RITA) certified Self…