Client Service Manager - Colorado; water​/wastewater

Client Service Manager

Brown and Caldwell (BC) is a One Water leader delivering innovative environmental solutions to clients across the United States. We have an outstanding career opportunity for someone with key client and team leadership skills based in our Lakewood, CO office with client focus throughout the Front Range, from Fort Collins to Pueblo. This is a key opportunity for an individual who has a demonstrated strong business acumen and development skills, ability to be lead client relationships with key strategic clients, and the delivery of municipal projects within the local market.

The Client Service Manager is a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients. This role shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets. Moreover, this role reflects consistent success in advancing long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategy, winning complex pursuits, and delivering high-quality, profitable programs.

Client Service Managers are highly regarded within BC for driving meaningful revenue growth and strengthening enterprise relationships. They translate client and market intelligence into actionable strategy, align multidisciplinary teams around a defined future state, and position BC as a trusted advisor. This role sets the tone and direction for the CST, clearly articulating and advancing a multi-year client vision aligned with Area and Market leadership priorities.

BC strives to be the environmental company of choice by providing sound environmental solutions to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, who share our commitment to client service, and to the environment in which we work and live for future generations. As a leader at BC, you will reach new levels of expertise and enjoy exceptional development opportunities, and have the opportunity to truly make a difference for our clients and team.

As a privately held firm with over 2,300 employee-owners in 50+ offices nationwide, the opportunity awaits for you to advance your career to the next level.

Responsibilities

• Define and lead enterprise-level growth strategies for clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next-generation CSM talent through active coaching and sponsorship.
• Maintain executive-level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Mentorship

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive-level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Highly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Experience

• Typically, a…