Operations Manager

Job Description

We are looking for a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person will anticipate challenges, lead with confidence, and make smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure.

You will lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.

Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service

Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles

Forecast staffing and fleet needs using historical data and market trends

Monitor workflows and eliminate operational bottlenecks

Anticipate unexpected demand and implement plans to maintain smooth performance

Identify and resolve slowdowns across departments

Lead, coach, and develop a sales-driven team to meet revenue and performance goals

Monitor productivity and follow up consistently on team performance

Participate in recruiting, interviewing, and hiring team members

Develop and enhance cross training programs to strengthen team flexibility

Foster a culture of accountability, collaboration, and continuous improvement

Monitor KPIs and adjust operational strategies to drive results

Generate and present detailed performance reports using advanced Excel

Make real-time decisions that balance customer satisfaction with company profitability

Use operational data to improve workflows and staffing strategies

Simplify processes to increase efficiency and reduce delays

Encourage team members to contribute ideas that improve overall performance

Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service

Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles

Forecast staffing and fleet needs using historical data and market trends

Monitor workflows and eliminate operational bottlenecks

Anticipate unexpected demand and implement plans to maintain smooth performance

Identify and resolve slowdowns across departments

Lead, coach, and develop a sales-driven team to meet revenue and performance goals

Monitor productivity and follow up consistently on team performance

Participate in recruiting, interviewing, and hiring team members

Develop and enhance cross training programs to strengthen team flexibility

Foster a culture of accountability, collaboration, and continuous improvement

Monitor KPIs and adjust operational strategies to drive results

Generate and present detailed performance reports using advanced Excel

Make real-time decisions that balance customer satisfaction with company profitability

Use operational data to improve workflows and staffing strategies

Simplify processes to increase efficiency and reduce delays

Encourage team members to contribute ideas that improve overall performance

High school diploma or GED required; college degree preferred

Strong analytical, problem-solving, and organizational skills

Advanced proficiency in Microsoft Excel for data analysis and reporting

Strong communication and leadership skills

Experience with real-time monitoring tools and operational systems

Proven ability to lead and coach a performance-driven sales team

This role is exempt and pays $60K] to $63K a year.

Employees have access to comprehensive medical, dental, and vision insurance with prescription savings, along with a 401k retirement plan.

The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with…