Parts & Service Center Manager

Parts and Service Center Manager

Drive Repairs. Lead the Crew. Keep Fleets Rolling!

The Parts & Service Center Manager takes charge of daily operations, championing a safe
, profitable
, and streamlined environment that empowers the team to deliver exceptional results every day.

• Service Operations: Ensure compliance with national account service programs, turnaround standards, and established customer requirements.
• Scheduling & Coordination: Coordinate daily service schedules, communicate priorities, and partner with technicians to ensure repair scope, quoted hours, and customer expectations are understood.
• Work Orders & Quality: Review work orders for labour, materials, and accuracy; support service quoting and verify completed work meets established quality standards.
• Customer Communication: Maintain effective communication and reporting with internal and external customers regarding service status, scheduling, and requirements.
• Parts Operations: Oversee efficient parts ordering, processing, shipping, and coordination between Parts and Service.
• Inventory Management: Maintain appropriate inventory levels, reduce excess and obsolete stock, manage NCR returns and credits, and support annual physical inventory.
• JDE & Inventory Planning: Utilize JDE to monitor inventory usage and support effective planning, reporting, and inventory control.
• Financial Administration: Maintain accurate documentation and support A/R, A/P, billing, and departmental financial processes.
• Team Leadership: Train and develop team members, establish clear responsibilities, and promote collaboration between Parts and Service.
• Safety & 5S: Ensure compliance with company and OSHA requirements, conduct required safety meetings and training and maintain established 5S standards
  .
• Operational Support: Support capital requests, maintain Parts & Service area security, and identify opportunities to improve efficiency and profitability.
• Additional Duties: Tackle other assigned tasks with enthusiasm and professionalism.
• Reward Your Results
  - Your performance matters—and we reward it. Enjoy a competitive compensation package with commission.

• Degree: Preferred educational background relevant to the role.
• Supervisory
  
  Experience:
  
  Proven leadership skills managing teams and operations.
• Technical Expertise: Minimum 5 years of hands‑on experience repairing trucks and trailers.
• Facility Management: Previous experience running a repair facility, ensuring smooth daily operations.
• Software Proficiency: Good working knowledge of Microsoft Office suite.
• Financial Acumen: Understanding of ba
  sic credit and collections processes.
• Self-Motivation : A true self-starter who takes initiative and drives results.
• Teamwork: Ability to work well with others and foster collaboration.
• Organizational
  
  Skills:
  
  Skilled at handling multiple projects and deadlines with excellent organizational abilities.
• Communication: Excepti
  onal phone etiquette that represents the company professionally.

• Step into a dynamic office role where you’ll stay engaged—seated for eight hours with the freedom to sit or stand as you work. Move around comfortably on level surfaces, reaching high and low above shoulder heights and below the waist to organize files and materials with care. Safe lifting skills are key as you occasionally handle files or computer printouts for up to 25 pounds.
• Work in an active manufacturing plant environment where hands‑on tasks keep you engaged! This role requires working in a non-climate-controlled setting, with regular talking and listening. You’ll frequently stand, walk, and use your hands to handle, feel, and reach as you complete your daily duties with precision

With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrigerated units, we build it all — and we do it with passion and precision.

• Competitive pay and full benefits package (medical, dental, vision, life)- your health matters
• 401(k) with company match — because your future matters
• Tuition…