Team Lead, Finance Operations

Our Mission:
Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling  850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets.

With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

We are Lumineers
. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness
  :
  We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters
  :
  We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other
  :
  We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

• Growth Operations - Business Operations
• Denver, CO
• Hybrid
• Salary Range: $81,000.00- $99,500.00

The Team Lead, Finance Operations (Service Team) splits their time between hands-on ownership of the most complex customer accounts and leading a small, relatively new US-based team of Finance Operations specialists that is expected to grow. This role acts as the day-to-day people lead and mentor for the team, setting priorities, coaching, and being the first point of escalation, while remaining an active individual contributor on complex contract adjustments, key account support, and quote-to-cash optimization.

The role reports into the Manager, Finance Operations (Service Team), based in Belgium, and bridges senior IC-level operational expertise with emerging people leadership responsibility.

• Team Leadership &
  
  Coaching:
  
  Lead and coach a team of 3 Finance Operations specialists, setting clear daily/weekly priorities and stepping in on operational work when the team needs extra hands. Conduct regular 1:1s focused on what each person is working on, what was delivered versus planned, and how to close any gaps.
• Team Growth: Support onboarding of new team members as the team scales, act as a primary point of contact for new hires, and help identify development needs and growth opportunities for each team member.
• Complex Customer Account Management: Personally own and manage a portfolio of the most complex customer accounts and subscriptions, ensuring accuracy and timely handling of escalations.
• Sales Contract Processing & Contract Adjustments: Process complex sales contracts, deals, and contract adjustments in line with established guidelines, proactively communicating with Account Managers and customers.
• Escalation Management: Act as the primary escalation point for complex or sensitive cases, both for the team's work and for the specialist accounts under direct ownership, driving resolution and…