Head of Account Management

About Wing

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on‑demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on‑demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents.

Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google’s parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you’re ready to do the greatest work of your life, come join us.

Wing is looking for a Head of Account Management to join our Partnerships team. This role is based remotely in the United States
. In this role, you will architect and lead our global partner success strategy and execution. This is a high‑impact leadership position responsible for the health, retention, and growth of Wing’s most critical enterprise partnerships. You will not only manage a team of high‑performing Strategic Account Managers (SAMs) but will also serve as a key operator and executive‑level point of contact for our partners.

You are a visionary leader who thrives in hyper‑growth environments. You are responsible for ensuring that as Wing scales, our partners don’t just use Wing’s technology – they rely on it as a fundamental pillar of their business success.

• Build & Lead:
  Recruit, mentor, and manage a world‑class team of Strategic Account Managers. Set the standard for effective team culture, account excellence, professional development, and performance management.
• Scalable Account Excellence:
  Define the long‑term roadmap for the Account Management org. Develop and execute playbooks and processes that will allow Wing to maximize its value to a growing number of partners.
• Business Case Development:
  Develop and garner executive support to pursue new business opportunities in response to partners’ needs. Navigate organizational implications, including resourcing, timelines, and tradeoffs.
• Internal Advocacy and Execution:
  Act as the voice of the partner internally, while providing the cross‑functional program leadership necessary to bring new and improved offerings to market swiftly. Collaborate with Product, Engineering, Operations, and other functional leadership to ensure the Wing’s evolving service offering exceeds partner needs.
• Strategic Alignment:
  Ensure the Account Management strategy and plans align with Wing’s overall product, operational, and financial plan. Maintain high‑trust and collaborative relationships with cross‑functional leadership.

• Executive Stewardship:
  Act as the strategic partner relationship owner, leading engagement with executive‑level stakeholders in the retail, technology, restaurant, and healthcare industries.
• Complex Problem Solving:
  Orchestrate cross‑functional efforts in response to partners’ real‑time technical and operational needs, safeguarding Wing’s reputation for reliability.
• Proactive Service Optimization:
  Drive the continuous improvement of Wing’s service by partnering externally and internally to stay ahead of partner needs. Proactively execute on levers to exceed critical success metrics – including those tied to service quality, end‑customer adoption and usage – leading to further account expansion.

• 15+ years of relevant experience in Account Management and/or Business Development, specifically handling enterprise accounts within technology, retail, restaurant and/or logistics.
• 7+ years of direct experience managing and developing high‑performing teams in a fast‑paced environment.
• A proven track record leading accounts with 7‑day/week live operations and navigating the complexities of real‑world hardware/software deployments.
• Expertise in distilling complex…