Billing Supervisor- Personal Injury

Description

This individual will directly supervise a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings strong billing expertise, front-line leadership capability, sound judgment, and a commitment to team development.

This individual will directly supervise a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings strong billing expertise, front-line leadership capability, sound judgment, and a commitment to team development.

• Operational Leadership & Accountability:
  Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability.
• Strategic Problem-Solving:
  Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions.
• Results Orientation:
  Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience.
• Team Development &
  
  Coaching:
  
  Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development.
• Customer & Partner
  
  Experience:
  
  Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support.
• Adaptability & Change Leadership:
  Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change.

• Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved.
• Execute established workflows and procedures while identifying and recommending improvements related to personal injury and third-party liability billing.
• Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs.
• Drive accountability across the team through performance management, coaching, feedback, and clear expectations.
• Partner cross-functionally with Reimbursement leadership, Legal, Sales, Compliance, and other internal teams to resolve escalations and improve operational effectiveness.
• Oversee complex claim resolution efforts involving attorneys, adjusters, insurance carriers, and third-party administrators.
• Ensure all communication and operational activity aligns with company standards, compliance expectations, and organizational values.
• Support staffing and workload recommendations based on departmental volume, team capacity, and business needs.
• Identify trends, risks, and workflow improvement opportunities and elevate recommendations to management as appropriate.
• Support team reporting, KPI tracking, and operational performance analysis.

• Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department.
• Provide ongoing coaching, mentorship, and performance feedback to team members.
• Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence.
• Identify skill gaps and training opportunities to support individual and team development.
• Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed.

• Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing.
• Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity.
• Ensure compliance with applicable state and federal regulations related to personal injury medical billing.
• Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management.
• Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable.
• Maintain operational accuracy…