Director of Client & Guest Services

Director Of Event & Guest Services

The National Western Center (NWC) is a reimagined 250-acre campus in Denver, Colorado with a vision to be the global destination for food and agricultural discovery. It is the new home of the National Western Stock Show and Colorado State University's Spur campus. But the future National Western Center isn't just new buildings. It's a destination unto itself. It's a mission-oriented place that will be lively and active all year round — with new events and experiences around every corner.

The opportunity:

NWC is in search of a talented Director of Event & Guest Services. This is a senior-level role responsible for the strategic planning, execution, and oversight of all events for the organization and managing the guest experience (tours, volunteer program, usher, greeter, guest resolution). This will include developing event strategies, managing budgets, interpreting contracts, and ensuring the events management & guest experience team are meeting goals and deadlines.

This position will work with partners as needed and departments as well to make sure things are running smoothly and objectives established by the COO.

This is a multifaceted job with a broad spectrum of opportunities for professional development. You'll join a small, nimble, collaborative, creative, and entrepreneurial team as we accelerate growth of a new events hub and innovation campus in Denver, Colorado. Help us make the reimagined National Western Center campus among the most desirable event spaces in the Denver market!

What you will do:

• Reporting on event management in a strategic way for all executive and board meetings.
• Managing workload of Event Management team, assigning all events to team.
• Develop and implement comprehensive event plans and strategies aligned with operations and organizational goals.
• Create and manage event budget, ensuring cost effectiveness and adherence to financial goals, managing expenses during the planning process in coordination with operations.
• Supervise and lead a team, providing guidance and support throughout the planning and execution of event process.
• Attend industry events and networking, working to maintain a presence in the industry.
• Oversight and manage the guest experience life cycle from arrival to departure.
• Manages and evolve aspects involved with client and attendance time on campus.
• Work with operations, sales & marketing to have all items prepared and in place for events.
• Review analytics for client and customer satisfaction, sentiment, behavior, review response times, accountability, coaches and trains customer interaction, brand values.
• Support usher, volunteer, information, gift shop, greeter programs.
• Anticipates needs of VIP's, elite segments and tours, special status visitors.
• Work on best practices in the industry and apply to campus practices.
• Work with partners on any event management needs.
• Assist with getting post event evaluations and oversight of settlement of process and post invoicing for NWC.
• Other duties as assigned.