Director, Quote to Cash

Director – Global Quote to Cash Operations – REMOTE/IN OFFICE (Denver)

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Learn more at  We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Director, Global Quote to Cash Operations, a transformational leader to build and scale our global Quote-to-Cash organization. This is not a traditional Billing Operations leadership role. As Ever Commerce continues to modernize its enterprise technology ecosystem—including Salesforce, Zuora, Net Suite, AI-enabled automation, and global shared services—we are seeking an experienced leader who has successfully led similar transformations and understands how to translate technology investments into measurable operational and financial results.

The Director, Global Quote to Cash Operations will provide strategic leadership for Billing Operations, Collections, Customer Payments, Billing Systems, and our global shared services organization. This role partners closely with Revenue Accounting, Finance, Product, Engineering, IT, Sales Operations, Customer Success, and executive leadership to drive operational excellence across the entire Quote-to-Cash lifecycle.

• Provide strategic leadership for Billing Operations, Collections, Customer Payments, Billing Systems, and offshore shared services.
• Lead managers and global teams, including the strategic partnership with Genpact and other outsourcing providers.
• Establish governance, service level expectations, executive business reviews, and operational scorecards.
• Develop a high-performing global organization with a culture of accountability, continuous improvement, and customer focus.

• Design scalable operating processes that support growth, acquisitions, and enterprise standardization.

• Lead the operational execution of Ever Commerce's Salesforce → Zuora → Net Suite transformation.
• Partner with Product, Engineering, IT, Finance, and Revenue Accounting to ensure technology investments deliver measurable business value.
• Champion process standardization and organizational change management.

• Improve operational KPIs, DSO, revenue leakage prevention, and billing accuracy.
• Strengthen SOX controls, audit readiness, policy implementation, and executive reporting.
• Develop dashboards that provide meaningful operational insight to executive leadership.

• Coach and develop managers and future leaders.
• Build succession plans and organizational capability.
• Foster collaboration across global teams and business partners.

• 10+ years of progressive leadership in Quote-to-Cash, Revenue Operations, Billing Operations, or related SaaS operations.
• Demonstrated success leading enterprise transformations involving Salesforce, Zuora, Net Suite, or comparable platforms.
• Experience leading global organizations utilizing offshore or…