Director, Implementation Management

Guild is hiring a Director of Employer Partner Implementation Management (EPIM).

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here.

We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

In this role you will lead a high-performing team responsible for the seamless delivery of Guild’s product suite to employer partners. This role requires a strong balance of strategic leadership, operational excellence, and client-centric execution.

When done well, this team delivers such exceptional implementations that employer partners gain confidence in Guild and expand their partnership. With a unique standpoint across go-to-market, operations, and product delivery, this leader has the opportunity to shape not just how implementations happen today, but how Guild’s end-to-end delivery model evolves for the future.

As a leader in Guild’s Operations team, you will guide the implementation function by fostering team excellence, representing EPIM in cross-functional initiatives, and driving end-to-end solutions that deliver measurable outcomes.

• Lead and inspire a team of EPIM managers and senior managers, driving a culture of excellence, accountability, and continuous learning.
• Establish and oversee the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives.
• Coach and develop team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement.
• Represent EPIM in cross-functional forums and contribute to co‑creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes.
• Utilize data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes.
• Create and implement metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes.
• Serve as the primary escalation point for both client‑facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
• Lead and oversee the successful delivery of high‑impact, complex implementation projects that align with Guild’s strategic goals. On an as‑needed basis, directly lead implementations to help with load balancing or capacity needs.
• Facilitate and drive action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities.
• Foster an inclusive and growth‑oriented team culture that prioritizes belonging, diversity, and collaboration.
• Champion the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies.
• Own crisis and issue management for the EPIM portfolio, serving as the primary escalation point across the full spectrum of stakeholders from executive sponsors to day‑to‑day benefits administrators.
• Partner closely with Sales and Employer Partnerships to balance deal momentum with rigorous technical discovery, bringing commercial instincts to decisions about where to move fast and where to slow down for a durable, error‑proof solution.
• Maintain deep technical fluency in…