Program Manager - Refugee Services

Lutheran Family Services Rocky Mountains is a nonprofit, human services agency committed to community safety, support, and resiliency. Since 1948, LFSRM has provided support, guidance, and resource coordination to individuals and families, regardless of race, religion, gender identity, sexual orientation, or age through family and refugee services. We believe that all people, from the newborn to the most elderly, are valued members of our community.

If you want to impact your community while serving alongside other amazing professionals, Lutheran Family Services Rocky Mountains welcomes you to apply.

The Refugee & Asylee programs at LFSRM help people who have been uprooted by persecution and violence work towards self-sufficiency through essential resettlement services including case management, employment, housing, school registration, cultural orientation, and referrals to internal and external services for English language acquisition, health and mental health needs, employment, and economic development. LFSRM works with national and local organizations to provide the services and resources needed for newly arrived Refugees to thrive, achieve rapid self-sufficiency, and integrate into their new communities.

The Program Manager applies a strengths-based coaching approach to manage a team of direct service staff who work with refugee clients. The Program Manager ensures that services are holistic, equitable, trauma-informed, culturally & linguistically appropriate, and grounded in a multigenerational approach. Leveraging client strengths and client agency, the Program Manager works collaboratively with members of the services team as well as other agency staff and external partners to ensure the smooth delivery of services.

Within the Refugee & Asylee programs, this position will supervise the Community Services department. This includes providing guidance and supervision to staff working in volunteer and community engagement; in-kind donations and housing coordination; and a technical training program for youth.

• Manages Projects and Functions: Ensures effectiveness and efficiency in the delivery of services and/or programs. Organizes people, resources, and activities and fosters collaboration to achieve responsibilities, goals and targets.
• Promotes Staff Development: Maintains positive and professional relationships with staff, providing regular feedback on strengths and areas needing development. Provides ongoing training and coaching to help staff develop skills and knowledge to be successful at work and foster professional growth.
• Communicates Expectations Clearly: Ensures that expectations are achievable, communicated clearly and understood.
• Utilizes Delegation: Ensures that responsibilities are appropriately delegated to staff according to individual skills, job duties and work priorities.
• Fosters Continuous Improvement and Innovation: Promotes efforts aimed at improving current processes through a culture that fosters continuous improvement. Identifies and Implements improvements and innovations that increase efficiency and enhance work quality.
• Communicates Professionally: Ability to communicate professionally and cooperate with colleagues, other professionals, community partners, and other individuals involved in the care and coordination of services.
• Meets standards of practice: Familiarity with or ability to follow practice standards, including applicable local, state and federal regulations and guidance, and contractual requirements.
• Provides crisis intervention: Experience with crisis management, problem solving, and mediation best practices.
• Maintains Program…