Industrial Automation Field Service Technician

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for an Industrial Automation Field Service Technician to join our Rexel USA team in Denver, CO!

Industrial Automation Field Service Technician or Senior level:
Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.

Summary:
The Industrial Automation Field Service Technician is responsible for providing on-site services to support process and discrete manufacturing operations. Specifically, services related to evaluating installed automation hardware/software, assessing networked equipment, troubleshooting systems, and identifying modernization opportunities. Support activities may include programming, drive startups, enhancing system reliability, and resolving emergency issues.

What You'll Do:

• Develop, modify, and troubleshoot programs in modern tag-based PLC environments across major automation platforms
• Apply a strong understanding of data types, structures, UDTs, arrays, and aliasing to build scalable and maintainable automation logic
• Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules)
• Implement best practices for code readability, version control, and documentation to support long-term system reliability
• Manage diagnosing logic, communication, and I/O issues using online monitoring, data tracing, and system diagnostics tools
• Act as representative of Rexel while performing services on mission critical customer equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs and goals thereby identifying opportunities for products and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• 3+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Associate's Degree - Preferred
• 4 Year / Bachelor's Degree - Preferred
• Associate's of Science Degree in Engineering or Technology or technological training preferred
• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Knowledge, Skills & Abilities

• Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required
• Demonstrate strong interpersonal communications, organizational and written/verbal communication skills
• Demonstrate ability to learn quickly and adapt to…