Intake & Outreach Coordinator - Veteran & Supportive Services

Overview

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, VOA Colorado changes the lives of more than 140,000 vulnerable Coloradans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and spirit of those we serve, integrating compassion with highly effective programs that build and strengthen communities.

The Intake and Outreach Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. Conducts initial assessment functions, screens for eligibility, and makes appropriate referrals for callers and walk-ins. Acts as a knowledgeable liaison to community agencies and promotes awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Refer ineligible applicants to other organizations/programs which would best serve the applicant’s needs.
• Maintain and update a database of active community supports for linking low-income and/or homeless veteran households with available community resources.
• Act as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships via phone calls, emails, meetings, site visits, and presentations.
• Connect SSVF with new community partners to offer supportive services to veteran households.
• Conduct street outreach to inform eligible clients of services and conduct off-site screening when needed.
• Utilize Trauma-Informed Care and Housing First models to guide engagement with program participants.
• Attend community events and meetings as a representative of Volunteers of America.
• Provide administrative and programmatic support services for client service teams.
• Document all outreach and eligibility screening activities through paper and electronic logs.
• Collect pertinent statistics and prepare reports as required by the supervisor and funding source guidelines.

Performs other duties as assigned.

• Benefit eligibility is based on job type/status
• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• Life Lock with Norton
• Public Service Loan Forgiveness

EEO Notice: Volunteers of America is an EEO Employer.

Position status: POSITION WILL REMAIN OPEN UNTIL FILLED. VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE. Veterans strongly encouraged to apply.

• Associate’s degree in communication, human services, administration, or related fields.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file-sharing programs (Dropbox, Google Drive); and project management software (Asana).
• Proficient with Windows operating system.

Position Type/

Hours:

M-F 8 AM - 5 PM

Position Salary Range: $24.04-$27.00/hr