Advancement Operations and Data Specialist

Description

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Colorado ans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve.

VOA integrates compassion with highly effective programs that build and strengthen communities.

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

** The Advancement Operations & Data Specialist serves as the operational backbone of the Advancement team. This role is responsible for high-volume gift processing, Salesforce data management, reconciliation, donor acknowledgment production, and direct donor support. This is a hands‑on, detail-intensive position. The ideal candidate genuinely enjoys working in databases, values accuracy, and takes pride in clean, reliable data. While the role supports strategic reporting and campaign tracking, the majority of responsibilities center on precise and timely data entry, documentation, and donor record management

• Process all philanthropic gifts (online, mail, events, wire transfers, stock, DAF, matching gifts, recurring gifts, pledges, corporate sponsor ships) within 48 hours of receipt.
• Accurately code gifts to appropriate campaigns, appeals, funds, and designations in Salesforce.
• Maintain batch documentation and internal controls for audit purposes.
• Monitor recurring gifts and proactively flag failed or lapsed transactions.
• Maintain organized digital and physical documentation related to gift processing.
• This role requires comfort with consistent, detailed, and repetitive data entry tasks performed with high accuracy.

• Serve as the primary gift entry and advancement data lead within Salesforce.
• Maintain clean and accurate donor records, including house holding and relationship management.
• Conduct routine data audits to ensure integrity and prevent duplication.
• Support advancement reporting needs including campaign performance, revenue tracking, donor retention, and board-level reporting.
• Assist with process improvements and system optimizations aligned with advancement strategy.
• Support data imports and integrations from digital giving platforms.
• Salesforce proficiency is essential for success in this role.

• Create and generate all gift acknowledgment letters in coordination with Advancement leadership.
• Ensure acknowledgments are accurate, timely, and aligned with donor intent.
• Respond professionally and warmly to donor phone calls and email inquiries regarding gifts, receipts, recurring donations, or account updates.
• Provide clear explanations and resolve issues with care and precision.
• Maintain confidentiality and donor trust in all communications.

• Prepare daily, weekly, and monthly gift reports.
• Partner closely with Finance to reconcile gift revenue between Salesforce and accounting systems.
• Support annual audit preparation related to contributed revenue.
• Ensure compliance with nonprofit best practices and IRS charitable regulations.
• Maintain strict data security and confidentiality standards.

No supervisory responsibility.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is…