Community Outreach & Engagement Supervisor

Community Outreach And Engagement Supervisor

Mission:
To inspire health, wellbeing, and humanity in our community, through all of life's stages.

Pay & Benefits:
Tepeyac offers a full compensation package to all full-time employees. Benefits include medical, dental and vision insurance, a flexible spending account, a 401k, disability insurance paid for by Tepeyac, twelve paid holidays in 2026, approximately four weeks of paid time of each year, and over one week of sick leave annually.

The hourly rate range for the Community Outreach and Engagement Supervisor position is $27.81-$30.77, depending on experience.

Job Summary:

The Community Outreach and Engagement Supervisor serves as a frontline leader responsible for overseeing daily community outreach and engagement operations while advancing Tepeyac's mission. This position ensures high quality patient experience through effective supervision of Community Outreach staff and serves as a key representative of Tepeyac within the community. The Supervisor provides direct oversight of the community outreach team, supports staff development and workflow efficiency, acts as an intermediary between Tepeyac staff and community partners and serves as the first point of escalation for operational and patient service concerns.

Additionally, this role develops and implements outreach initiatives, health education programs, and community partnerships that increase awareness of Tepeyac services and improve access to care and health literacy among Latino/a and other underserved populations. This position collaborates closely with organizational leadership, providers, community organizations, and patients to support Tepeyac's mission and strategic goals.

Education And Experience:

Minimum Education, Experience, and Language Requirements:

• High School diploma or GED required; degree in Public Health, Communications, Healthcare Administration, or related field preferred.

• Five or more years of customer service or healthcare experience, with at least two years in a leadership, supervisory, outreach, or healthcare operations role.

• Experience in health promotion, community outreach, patient services, or healthcare administration preferred.

• Experience working with Latino/a and other underserved communities.

• Oral and written fluency in English required.

• Oral and written fluency in Spanish required.

Essential Duties & Responsibilities:

Leadership & Staff Supervision

• Provide direct day-to-day supervision of Community Outreach Specialists

• Increase employee engagement, retention, and performance through coaching, mentoring, and recognition.

• Monitor staff performance, attendance, professionalism, and adherence to organizational standards.

• Provide real-time feedback, corrective coaching, and performance improvement support.

• Participate in employee evaluations and professional development planning.

• Promote teamwork, accountability, and a positive work environment.

• Act as a leader in the clinic, advancing Tepeyac's strategic priorities through staff and community engagement.

• Lead onboarding, orientation, competency validation, and ongoing training for staff, students, and volunteers.

Community Outreach & Engagement

• Represent Tepeyac Community Health Center through community outreach activities, presentations, health fairs, and educational events.

• Develop and implement outreach strategies that promote Tepeyac services and increase community awareness.

• Create or identify culturally responsive educational materials related to prevention, wellness, healthcare access, and chronic disease management.

• Support development of outreach content for social media, flyers, presentations, and community campaigns.

• Build and maintain partnerships with schools, community organizations, agencies, and stakeholders.

• Collect and analyze outreach data and provide recommendations to improve community engagement and patient enrollment. Identify opportunities for improved community partnership, patient access and entry to care and communicate to Tepeyac leadership

• Lead grant-funded initiatives and community projects, including health promotion campaigns and public health priorities.

Quality…