Volunteer Engagement and Training Senior Coordinator, Tax

Mile High United Way is excited to announce an opening for a Volunteer Engagement and Training Senior Coordinator. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Volunteer Engagement and Training Senior Coordinator, Tax Help Colorado

Exempt, Full-Time

$57,784.22

Our benefits package includes 100% employer‑paid premiums on employee‑only health, dental, and vision plans; 3‑6% employer contributions to 401(k); FSAs, employer‑paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.

Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote.

Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $57,784.22 annually. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

For many Colorado families, their tax refund represents the largest single payment they receive each year. Tax Help Colorado helps low‑and moderate‑income Coloradans to file accurate tax returns and claim eligible deductions and credits that can support financial stability and long‑term economic mobility.

The Senior Coordinator, Volunteer Engagement & Training leads the coordination and continuous improvement of volunteer engagement, training, and communication systems for Tax Help Colorado statewide. This position is responsible for designing and facilitating volunteer learning experiences, supporting recruitment and retention efforts, and managing volunteer communication strategies. The role also supports the onboarding and cultivation of corporate volunteer opportunities and partnerships to expand community engagement and volunteer participation.

Additionally, this position supports volunteer data tracking and engagement management through Salesforce and related platforms.

This role serves as a key operational partner in strengthening volunteer readiness, enhancing volunteer experience, and supporting year‑round engagement strategies that sustain and grow the Tax Help Colorado volunteer network.

• Achieve Advanced IRS tax law certification annually.
• Lead the design, development, coordination, and facilitation of volunteer training programs for Tax Help Colorado.
• Create and maintain training materials, facilitator guides, operational resources, and volunteer support documentation.
• Facilitate in‑person and virtual volunteer training throughout the year, including fall and winter tax training programs.
• Manage and support learning pathways within the program's Learning Management System (LMS), including course assignments, user support, tracking, and reporting.
• Evaluate training effectiveness and recommend improvements to strengthen volunteer readiness, retention, and engagement.
• Support onboarding and ongoing development opportunities for volunteers, site coordinators, and partner organizations.

• Develop and maintain volunteer communication systems to ensure consistent, high‑touch engagement throughout the volunteer lifecycle.
• Create and distribute volunteer newsletters, announcements, updates, and engagement communications.
• Support social media and outreach efforts related to volunteer recruitment, training, recognition, and storytelling.
• Plan and coordinate volunteer appreciation and recognition efforts and…