Outreach Case Coordinator II- Donations Program

Outreach Case Coordinator II

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The hourly target hiring range for this position is $25.30 - $30. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work out of the Denver Human Services Castro office at 1200 N Federal Blvd, Denver, CO 80204 on in office days (at least 3 days on-site and 2 from home).

In office frequency will increase during the peak donation events. Employees must work within the state of Colorado on their off-site days.

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Engagement and Outreach Division at Denver Human Services is seeking an Outreach Case Coordinator II for the GIVE Donations Program. This program gathers essential donations for DHS and collaborates with the GIVE Center to deliver emergency resources to both the community and the broader agency.

The duties of the Outreach Case Coordinator II will include (but will not be limited to):

• Responsible for the support and development of the GIVE Donations program
• Supports with the development and maintenance of collaborative relationships with a variety of stakeholders
• Triage and support donors by assessing needs, routing inquiries, and ensuring timely coordination with appropriate staff or services
• Provide professional and respectful customer service to ensure strong working relationships with community-based organizations, individual donors and internal staff
• Support with general knowledge of budget tracking and monitoring of all GIVE funds and donation contributions
• Support in collecting and organizing data reports
• Conducts outreach presentations and trainings for external providers, vendors, and community partner to raise awareness on the GIVE Donations program and Care Portal platform
• Physically onsite according to business needs of the GIVE Donations Program, in-person meetings, community site visits, which can include evenings and/or weekends. Onsite frequency will increase during the peak donation events
• Physically retrieving, sorting, counting, organizing, and distributing in-kind donations
• Daily monitoring of multiple email inboxes as well as responding to all inquiries within the appropriate timeframe for each inbox
• Triaging emails and redirecting requests received to the appropriate staff member as needed
• Complete accurate data entry of monetary and in-kind donations into Donations Database
• Oversee volunteer engagement and outreach initiatives, collaborating with community partners to support program goals and expand service capacity
• Support scheduling and calendaring for annual donation event project plans, community engagement meetings, community partner site visits, and volunteer shifts
• Performs other duties as assigned

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.…