Director of Survivor Services

Director of Survivor Services (DOSS) Position Information

• Reports to: Chief Program Officer
• Position Type: Full-time (40 hours/week) exempt
• Salary: $85,000-$95,000
• Location: Denver, CO
• Hybrid position, co-located office
• Benefits: Medical – Kaiser Permanente, Dental, Vision, Long-term Disability, Life Insurance, Retirement Plan with employer match; 90% of Health Insurance Premiums paid by employer;
  Wellness Benefit and Wellness Days;
  Robust time off package;
  Mileage reimbursement.

About Safe House Denver:
Safe House Denver is the only organization in the City and County of Denver that provides both emergency shelter and non-residential counseling and advocacy services exclusively to adult, child, and youth survivors of domestic violence. Founded in 1977, Safe House Denver is deeply rooted in a mission to support survivors in reclaiming their lives.

The Director of Survivor Services is responsible for ensuring survivor-centered programs are delivered effectively, timely, and meet organizational objectives. The DOSS will provide oversight and supervision to the residential Shift Managers and the non-residential Counseling and Advocacy staff, serve as a task supervisor for interns, and ensure cross-programmatic collaboration through trauma-informed direction and support. The DOSS will be co-located, spending time at both the residential and non-residential locations.

The DOSS will support the CPO an ESP Manager with collaboration on data analysis to ensure data-driven services, occasional community engagement and education opportunities, and applicable programmatic support for grant reporting and other organizational needs. The DOSS is a part of Safe House Denver’s Leadership Team helping to inform organizational cohesion and direction. The role will also rotate with members of the leadership team as on-call executive manager for 24/7 residential services approximately 1 week/month.

• Lead the strategic development and evolution of survivor services in alignment with organizational priorities and survivor needs with both a residential and non-residential lens.
• Identify service gaps, emerging trends, and opportunities for innovation within survivor programming in both residential and non-residential frameworks.
• Research and propose survivor-services–specific models, best practices, and program enhancements in collaboration with residential and non-residential direct service team members.
• Support monthly program data collection and analysis in partnership with data leadership and managers.
• Translate data into practice guidance, program adjustments, and strategic recommendations.
• Partner with the CPO and ESP Manager to ensure survivor services align with cross-program strategy, capacity, and resource realities.

• Provide direct supervision, coaching, and leadership to:
  • Counseling and Advocacy Center staff (3-4 staff members)
  • Interns supporting survivor services programs (1-3 interns)
• Oversees hiring, onboarding, and offboarding of program staff.
• Foster a culture of psychological safety, accountability, and professional growth.
• Define survivor-services competencies, learning priorities, and professional development needs.
• Accountable for performance management and role clarity at the leadership level.
• Supports as rotating on-call executive manager for 24/7 residential services 1 week/month with leadership team.

• Support the collaboration of both residential and non-residential staff to promote alignment and continuity across both survivor-centered programs.
• Provide consultation and strategic support to all direct services staff as needed, particularly during periods of change, complexity, or service integration.
• Contribute survivor-services expertise to cross-program planning, problem-solving, and service coordination.
• Support shared understanding of survivor pathways across programs for continuity of care while respecting role boundaries.
• Support development and facilitation of external survivor-services–related trainings and…