Volunteer Engagement Specialist

Rocky Mountain Public Media, Inc. (RMPM) is the parent company of Rocky Mountain PBS, KUVO Jazz, and The DROP 104.7. Over a million Coloradans turn to Rocky Mountain PBS, KUVO Jazz, and The DROP to discover provocative and inspiring local, national, and international programming; find diverse viewpoints; score front row center seats to world-class performances; and experience lifelong learning opportunities every month.

The Volunteer Engagement Specialist is responsible for coordinating Rocky Mountain Public Media's volunteer program across all RMPM brands, including Rocky Mountain PBS, KUVO JAZZ, THE DROP 104.7, and Rocky Mountain Public Media.

This position oversees the day-to-day administration of the volunteer program by recruiting, onboarding, scheduling, communicating with, training and recognizing volunteers who support events, fundraising activities, promotional outreach, productions and station initiatives. The Volunteer Engagement Specialist works closely with internal departments to understand volunteer needs and ensures every event is appropriately staffed, trained with engaged volunteers and volunteer captains. Manages a volunteer corps of approximately 1000 active volunteers supporting approximately 40 events annually.

The ideal candidate is highly organized, service-oriented and enjoys building relationships while creating a positive volunteer experience. The Volunteer Engagement Specialist will create volunteer experiences in which people feel welcomed, seen, heard, prepared and connected to RMPM's mission and Friendship Business Model.

• Administer volunteer screening protocols, including reference verification, prior to volunteer placement, in accordance with RMPM policy.
• Recruit, interview, onboard, train and retain a diverse volunteer corps to support RMPM's mission.
• Develop statewide recruitment strategies to maintain a robust pipeline of volunteers throughout the year.
• Facilitate volunteer orientations and training sessions and confirm that volunteers complete required orientation and training, including expectations regarding conduct, confidentiality, safety, boundaries, anti-harassment, media or data access, and interactions with minors or other vulnerable populations, when applicable.
• Maintain volunteer records, applications, waivers, background checks and required documentation.
• Respond promptly and respectfully to volunteer concerns, conduct issues, safety incidents, or policy violations; document and elevate matters through established channels.
• Schedule volunteers for events, productions, fundraising activities and organizational initiatives across all RMPM brands.
• Match and assign to clearly defined volunteer roles based on their skills, interests, accessibility needs and organizational needs.
• Recruit, train, schedule and support Volunteer Captains who provide leadership during events.
• Serve as the primary point of contact for volunteer questions, scheduling changes and communications.
• Ensure volunteers receive timely event information, expectations and logistical details.

• Schedule volunteers for events, productions, fundraising activities and organizational initiatives across all RMPM brands.
• Match and assign to clearly defined volunteer roles based on their skills, interests, accessibility needs and organizational needs.
• Recruit, train, schedule and support Volunteer Captains who provide leadership during events.
• Serve as the primary point of contact for volunteer questions, scheduling changes and communications.
• Ensure volunteers receive timely event information, expectations and logistical details.

• Maintain volunteer databases and scheduling software.
• Track volunteer participation, hours and engagement metrics, as well as identify gaps and improve the program and advocate for program enhancements.
• Prepare reports on volunteer activity and program performance regarding the approximately 1000+ person volunteer pool, including active participation, retention, pipeline health, screening status, training, coverage and volunteer experience.
• Assist with developing volunteer policies, procedures, onboarding…