Director Of Survivor Services

Director Of Survivor Services

Safe House Denver is the only organization in the City and County of Denver that provides both emergency shelter and non-residential counseling and advocacy services exclusively to adult, child, and youth survivors of domestic violence. Founded in 1977, Safe House Denver is deeply rooted in a mission to support survivors in reclaiming their lives.

The Director of Survivor Services is responsible for ensuring survivor-centered programs are delivered effectively, timely, and meet organizational objectives. The DOSS will provide oversight and supervision to the residential Shift Managers and the non-residential Counseling and Advocacy staff, serve as a task supervisor for interns, and ensure cross-programmatic collaboration through trauma-informed direction and support. The DOSS will be co-located, spending time at both the residential and non-residential locations.

The DOSS will support the CPO an ESP Manager with collaboration on data analysis to ensure data-driven services, occasional community engagement and education opportunities, and applicable programmatic support for grant reporting and other organizational needs. The DOSS is a part of Safe House Denver's Leadership Team helping to inform organizational cohesion and direction. The role will also rotate with members of the leadership team as on-call executive manager for 24/7 residential services approximately 1 week/month.

Duties and Responsibilities

1. Survivor Services Strategy & Program Design

• Lead the strategic development and evolution of survivor services in alignment with organizational priorities and survivor needs with both a residential and non-residential lens.

• Identify service gaps, emerging trends, and opportunities for innovation within survivor programming in both residential and non-residential frameworks.

• Research and propose survivor-services–specific models, best practices, and program enhancements in collaboration with residential and non-residential direct service team members.

• Support monthly program data collection and analysis in partnership with data leadership and managers.

• Translate data into practice guidance, program adjustments, and strategic recommendations.

• Partner with the CPO and ESP Manager to ensure survivor services align with cross-program strategy, capacity, and resource realities.

2. Staff Leadership, Supervision & Professional Development

• Provide direct supervision, coaching, and leadership to:

o Counseling and Advocacy Center staff (3-4 staff members)

o Interns supporting survivor services programs (1-3 interns)

• Oversees hiring, onboarding, and offboarding of program staff.

• Foster a culture of psychological safety, accountability, and professional growth.

• Define survivor-services competencies, learning priorities, and professional development needs.

• Accountable for performance management and role clarity at the leadership level.

• Supports as rotating on-call executive manager for 24/7 residential services 1 week/month with leadership team.

3. Cross-Program Collaboration & Community Partnerships

• Support the collaboration of both residential and non-residential staff to promote alignment and continuity across both survivor-centered programs.

• Provide consultation and strategic support to all direct services staff as needed, particularly during periods of change, complexity, or service integration.

• Contribute survivor-services expertise to cross-program planning, problem-solving, and service coordination.

• Support shared understanding of survivor pathways across programs for continuity of care while respecting role boundaries.

• Support development and facilitation of external survivor-services–related trainings and educational partnerships.

• Ensure external trainings and partnerships align with Safe House Denver's mission, survivor-centered values, and practice standards.

• Serve as a senior survivor-services representative in coordinated community response efforts and multidisciplinary systems.

• Maintain relationships with survivor-services partners, advocacy networks, and community collaborators.

• Partner with the CPO, CEO, and Community Education staff when…