Community Based Program Specialist

Community Based Program Specialist

Big Brothers Big Sisters of Colorado, Inc.

Denver Metro

Nonprofit, Full-time, Programs/Services, $22 - $25

The mission of Big Brothers Big Sisters of Colorado (BBBSC) is to create and support mentoring relationships that ignite the power and promise of youth. Our vision is for all youth to reach their potential. This is accomplished through partnering with youth mentees, parents/guardians, volunteers, local communities, and caring philanthropists. We are accountable for each child in our program achieving: higher aspirations, greater confidence, and better relationships, increased sense of belonging and community/school engagement, which contributes to improved mental health, avoidance of risky behaviors, and educational success

Our values are:
Belonging, Resilience, Accountability, Vision, and Empathy (BRAVE)

We are committed to ensuring that every employee has the resources, support, and opportunities they need to succeed, excel in their role, and make a lasting impact  organization is dedicated to fostering a safe and respectful environment where all individuals feel valued and empowered. We set clear expectations and provide the tools needed for every team member to contribute meaningfully to our shared mission.

We strive to create a workplace where everyone feels a sense of value and is equipped to make a positive impact in the community.

Job Summary

The Community Based Program Specialist position focuses on exceptional case management and documentation for Community Based mentoring, exclusively dedicated to match support. The key requirements include high organizational skills, top-notch professional customer service, and the ability to meet quality metrics, outcomes, and agency goals. The ideal candidate will exhibit a strong level of awareness, expertise, and independent judgment when interacting with match participants.

Essential Duties and Responsibilities:

· Match Support

· Perform duties in compliance with National standards and BBBSC policies, procedures and practices.

· Manage a caseload of mentors (Bigs) and youth mentees (Littles) who are paired in a mentoring relationship.

· Complete assigned match support in accordance with designated caseloads, as determined by the Director.

· Ensure awareness of child safety and risk management, policies and procedures throughout all aspects of job function.

· Responsible for tracking participation, distributing and collecting surveys and program evaluations for assigned matches.

· Provide coaching and resources for mentors.

· Provide community resources and referrals to families expressing need, when possible.

· Immediately reports all suspected violations of child protection laws, Agency policies and BBBSA standards to the Program Director and Vice President of Programs.

· Represent BBBSC in a professional manner.

· Complete all assigned work in a timely and professional manner.

Qualifications:

Education and Experience

· Bachelor's Degree required or 1-2 years of youth-development experience in one or several of the following areas: mentoring, facilitating positive youth development, promoting college/career readiness, partnering with multi-cultural communities, implementing inclusive practices in service delivery, volunteer management, and/or working with Spanish-speaking communities.

· Bilingual proficiency in both English and Spanish a plus.

· Social work/Counseling experience a plus.

Knowledge, Skills, and Abilities

· Experience with youth development and/or youth mentoring.

· Cultural competency and experience working with diverse youth and families.

· Ability to be data-driven and goal oriented.

· Strong organizational and time management skills, ability to multi-task and attend to details.

· Works independently yet able to perform well in team environment.

· Excellent verbal, written, and presentation skills.

· Excellent problem solving and decision-making skills.

· Excellent time management skills and able to multi-task

· Ability to deal effectively with changing job requirements and shifting priorities.

· Ability to practice attentive and active listening.

· Ability to foster relationships with community partners and diverse…