Manager of Volunteer Services

Manager of Volunteer Services

Nourish Meals on Wheels

Denver Metro

Nonprofit, Full-time

$57,000 - $60,000

Volunteers are the heart of Nourish Meals on Wheels. As our Manager of Volunteer Services, you'll lead one of the most important parts of our organization, overseeing a volunteer program of more than 600 dedicated individuals who make our mission possible every day.

This hands-on leadership role is ideal for someone who enjoys building relationships, coordinating people and logistics, solving problems, and keeping daily operations running smoothly. Every day offers the opportunity to make a meaningful impact while leading, strengthening, and continuously improving a volunteer program that helps older and homebound adults remain independent at home.

Lead and Grow Our Volunteer Program

• Recruit, interview, onboard, and train volunteers from throughout the community.
• Help prospective volunteers find meaningful roles that match their interests, skills, availability, and abilities.
• Facilitate engaging volunteer orientation and training that prepares volunteers for success.
• Oversee volunteer applications, background checks, and onboarding requirements.
• Build partnerships with businesses, schools, civic organizations, and community groups.
• Represent Nourish at volunteer fairs, speaking engagements, and community events.
• Develop volunteer recruitment, engagement, and retention strategies.

Coordinate Daily Volunteer Operations

• Manage volunteer scheduling for meal delivery routes, kitchen shifts, and special projects.
• Coordinate volunteers for special events, community outreach, fundraising activities, corporate volunteer experiences, and mission-driven initiatives throughout the year.
• Anticipate staffing needs and respond quickly to last-minute changes to ensure daily operations run smoothly.
• Ensure volunteers understand organizational policies, confidentiality expectations, food safety practices, and client privacy requirements.
• Maintain accurate volunteer records, training documentation, background screenings, schedules, and communications using volunteer management software.
• Collaborate closely with kitchen, client services, and operations staff to support volunteers and ensure successful meal delivery.
• Exercise sound judgment when determining volunteer placements, balancing organizational needs with volunteer interests, abilities, and client experience.
• Step into daily operations as needed, including meal delivery or volunteer support.

Support and Engage Volunteers

• Foster a welcoming, inclusive, and mission-driven volunteer culture.
• Build meaningful relationships with volunteers and recognize their contributions through appreciation, storytelling, and ongoing communication.
• Serve as the primary point of contact for volunteers, providing encouragement, guidance, and problem-solving support.

Lead Program Growth

• Monitor volunteer engagement and program effectiveness, using data and feedback to identify opportunities for growth.
• Collaborate with leadership to improve systems, streamline processes, and support organizational priorities.
• Develop and implement initiatives that strengthen volunteer recruitment, retention, communication, and recognition.

What Success Looks Like

• Enjoys building relationships with people from all walks of life.
• Stays calm and organized when priorities shift.
• Takes ownership and follows through.
• Solves problems with creativity and compassion.
• Exercises sound judgment and handles confidential information with professionalism and discretion.
• Communicates clearly and professionally.
• Enjoys balancing people, logistics, and mission-driven work.
• Is willing to jump in wherever needed to support the team.

Qualifications

Required

• Passion for Nourish Meals on Wheels' mission and serving our community.
• Bachelor's degree or an equivalent combination of education and relevant experience.
• Experience coordinating volunteers, staff, teams, or community programs.
• Proven ability to coordinate complex schedules and logistics while maintaining attention to detail and relationships.
• Excellent interpersonal and written communication skills.
• Strong organizational, time management, and problem-solving skills with the ability…