Volunteer Partnership & Engagement Coordinator

Volunteer Partnership & Engagement Coordinator

Metro Caring works with our community to meet people's immediate need for nutritious, culturally relevant food while building a movement to end hunger at its root. Our innovative programming spans Healthy Food Access, Nutrition Education, Community Connections, and Organizing. We know that hunger is not caused by a lack of food—but by poverty, unaffordable housing, systemic racism, and inequities baked into our food systems.

That's why we focus on bold, community-driven solutions that promote food justice and economic equity.

POSITION SUMMARY

As a high-capacity leader, the Volunteer Partnership & Engagement Coordinator is tasked with cultivating, supporting, and empowering Metro Caring's diverse volunteer community. This role builds strong relationships with local schools and corporate groups, hosts engaging organizational tours, and coaches volunteer shift leaders. The Coordinator ensures positive and productive volunteer experience while aligning volunteer efforts with Metro Caring's mission and values. All Coordinators are cross-trained and expected to step into and support one another's roles as needed to ensure continuity of operations, including during staff absences, schedule gaps, or periods of increased demand.

POSITION TITLE:

Volunteer Partnership and Engagement Coordinator

REPORTING TO:
Senior Manager of Volunteer and Employee Engagement

LOCATION:

1100 E 18th Ave, Denver, CO 80218.

SCHEDULE :
Metro Caring currently operates on a four-day work week with Fridays off. Most of the work occurs during standard office and market hours. One evening shift per week is required.

COMPENSATION: $30.04-$33.65 hourly, full-time, non-exempt (the annual salary range for this position is $49,987 to $55,994)

KEY RESPONSIBILITIES

DAILY ADMINISTRATION AND COMMUNICATION

• Ability to communicate programmatic updates with volunteers through twice-daily Gathering presentations.
• Cultivate and maintain relationships with educational partners while directly supporting student volunteers by managing logistical needs, ensuring onboarding compliance, and providing dedicated, one-on-one tracking for programmatic and academic requirements.
• Adhere to county specific community service requirements such as maintaining monitor forms, tracking hours, and communication with county contacts.
• Review and administer policies and procedures which guide the volunteer-driven programs and services and reflect the core values of Metro Caring.
• Provide ongoing coaching and rapport with volunteers by checking in one-on-one with volunteers during every shift.
• Keep up with programmatic changes at Metro Caring to ensure all volunteers are equipped to handle questions and inquiries; guiding volunteers through the models of engagement.

RECRUITMENT AND TRAINING

• Provide orientation to new volunteers to help transition to new roles and responsibilities.
• Develop and implement strategies to attract and recruit qualified volunteers that are reflective of Metro Caring's community.
• Ensure written communications for the Metro Caring volunteer program, including monthly newsletters, social media posts, and marketing materials.
• Ensure Metro Caring volunteers receive high-quality training to support the organization's community members with the utmost respect, empathy, efficiency, and dignity.
• Respond to all volunteer inquiries within 24 hours.
• Drive volunteer retention and upward mobility, connecting deeply engaged volunteers to internal organizational committees and shift lead opportunities.
• Facilitate Conflict Management between volunteers.
• Support the Senior Manager in conversations with volunteers who are not value aligned, for corrective action or dismissal.
• Ensure sufficient volunteer coverage in all areas during each volunteer shift.
• Manage the full lifecycle of corporate and community volunteer groups by leading strategic outreach, facilitating facility tours, and coordinating complex scheduling calendars to ensure accurate shift coverage and a high-quality volunteer experience.
• Think creatively in developing new ways to recruit and engage volunteers through outreach events, social media, the volunteer website, online…