Associate, Shelter Floater

Floater Shelter Associate

Applications are accepted on an ongoing basis until position is filled. Ability to work across multiple shelter locations in the Denver metro and Lakewood areas.

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries:
Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

Purpose Of Position:

A Floater Shelter Associate at Catholic Charities is:

The Floater plays a crucial role in providing flexible, compassionate support across multiple homeless shelter locations. This position requires adaptability, a strong commitment to serving individuals experiencing homelessness, and the ability to work effectively in different environments. The Shelter Associate Floater will be assigned to one or more shelters as needed, ensuring consistent and quality service delivery.

Essential Duties And Responsibilities:

• Has availability to be assigned to one of Denver shelters in the Denver metro area and Lakewood.
• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
• Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
• Maintains current knowledge of on-going events and changes by reading old logs
• Enforces shelter rules uniformly and consistently.
• Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel
• Strives to make volunteers and guests feel welcome.
• Communicates with other staff to resolve problems with individual participants.
• Completes necessary records and reports, including on the computer or manually, as directed.
• Distributes and inventories supplies.
• Provides appropriate information and referrals.
• Keeps supervisor informed on shelter developments.
• Supports, promotes and adheres to Catholic Charities' vision, mission, values and Code of Ethics.
• Reflects Catholic Charities' commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information.
• Regular and predictable attendance.
• Adheres to Agency confidentiality and HIPAA expectations.
• Is responsible for answering phone and providing internal referrals and external referrals to community partners.
• Assists safety desk in verifying urine analysis results and completing breathalyzers.

Other

Duties And Responsibilities:

• Good steward of Agency human, financial, and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Helping participants safely exit building in an emergency.
• Any other tasks or duties as assigned.

Requirements:

Qualifications:

• Experience working with people in crisis
• Ability to remain calm in stressful and/or emergency situation
• Ability to effectively communicate verbally and in writing
• Basic knowledge of word processing and typing ability to enter participant information
• Knowledge of the service population's cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

Education and/or

Exp…