Community Engagement and Outreach Senior Coordinator, Tax Colorado

Community Engagement And Outreach Senior Coordinator, Tax Help Colorado

Mile High United Way

Denver Metro

Nonprofit, Full-time Programs/Services $57,784.22 - $57,784.22

How You'll Help

For many Colorado families, their tax refund represents the largest single payment they receive each year. Tax Help Colorado helps low- and moderate-income Coloradans to file accurate tax returns and claim eligible deductions and credits that can support financial stability and long-term economic mobility.

The Senior Coordinator, Community Engagement & Outreach plays a key role in expanding community awareness, increasing client engagement, and supporting program operations for Tax Help Colorado statewide. This position leads outreach and engagement efforts through community presentations, relationship-building, public education, social media support, and direct client communication. The Senior Coordinator also supports program evaluation, data tracking, volunteer engagement, and tax site operations to help ensure high-quality service delivery and measurable community impact.

This position requires a strong balance of community engagement, public communication, relationship management, and operational coordination.

Essential Responsibilities

Community Engagement & Outreach

• Serve as a primary community outreach representative for Tax Help Colorado.
• Conduct presentations and educational workshops on tax-related topics including tax credits, filing requirements, fraud prevention, and financial resource navigation.
• Build and maintain relationships with community organizations, schools, libraries, nonprofits, and local partners to increase program awareness and access.
• Coordinate outreach activities, tabling events, and community engagement opportunities throughout the year.
• Support outreach campaigns designed to increase awareness of free tax preparation services and related benefits.
• Support annual updates and maintenance of the Tax Help Colorado website including site information, eligibility requirements, partner locations, program resources, and seasonal content updates.
• Coordinate with internal marketing team to ensure website content is accurate, accessible, and user-friendly.

Client Engagement & Communications

• Provide high-touch customer service and support to clients throughout the tax filing process.
• Develop and maintain client communication materials including flyers, email communications, social media content, and outreach messaging.
• Support Tax Help Colorado social media and digital engagement efforts across platforms including Facebook, Instagram, Linked In, and other communication channels.
• Assist with storytelling and impact collection efforts to highlight program outcomes and community impact.
• Respond to client and community inquiries in a timely and professional manner.
• Support the administration and coordination of the online appointment scheduling system including site setup, scheduling support, troubleshooting, and user communication.
• Monitor appointment trends and client access patterns to help improve scheduling efficiency and taxpayer experience.
• Assist with digital communication strategies that improve taxpayer engagement, appointment utilization, and access to services.

Program Operations & Site Support

• Serve as a site coordinator at various drop-off, DIY, traditional, and virtual tax sites during tax season.
• Achieve Advanced IRS tax law certification annually.
• Support the implementation and day-to-day coordination of Tax Help Colorado programming and VITA site operations.
• Ensure volunteers have the tools, resources, and systems needed to effectively perform their roles.
• Resolve taxpayer challenges and help ensure compliance with IRS regulations and quality standards.
• Support volunteer engagement and coordination efforts throughout the tax season.

Data, Reporting & Evaluation

• Support the collection, tracking, and analysis of program data and key performance indicators.
• Assist with program evaluation efforts including surveys, reporting, outreach metrics, and impact measurement.
• Maintain accurate records and assist in preparing reports for internal and external stakeholders.
• Facilitate volunteer management systems including event creation, volunteer profiles, and report generation.
• Support continuous improvement efforts by identifying trends, client needs, and outreach opportunities.

Additional Responsibilities

• Build and maintain strong relationships across Mile High United Way and external community partners.
• Support cross-departmental initiatives,…