Quality Engineer II

The
** Quality Engineer II (QE II)
** supports Arrow Intelligent Solutions (AIS) Global Operations across North America and EMEA, as applicable. This is a
** cross‐functional, customer‐facing role
** focused on
** Customer Health program execution, quality issue resolution, and continuous improvement**.
* Provide
** quality oversight for the Customer Health Management program**, ensuring Voice of the Customer feedback is understood, metrics are established, and performance is monitored.
* ** Own quality oversight for assigned customers**, including KPI monitoring, facilitation of root cause and corrective action activities, and management of “return‐to‐green” recovery plans.
* Lead and monitor
** cross‐functional resolution of quality issues
** involving Sales Operations, Integration Operations, and customers.
* Create and manage
** corrective action reports using 8D methodology**; lead implementation and effectiveness verification of corrective and preventive actions using tools such as 5‐Why and Fishbone analysis.
* Analyze
** end‐to‐end order process trends
** to reduce Field Quality Reports (FQRs) and customer complaints through data‐driven root cause analysis.
* Interface with
** internal and external customers**, including Integration Centers, production facilities, and warehouse distribution teams, ensuring timely investigation and resolution of quality issues.
* Partner with
** Supplier Quality
** to drive improvements, including initiation and follow‐up of Supplier Corrective Action Requests (SCARs).
* Support and improve
** ISO‐aligned QMS compliance**, including participation in internal, customer, and registrar audits.
* Drive progress toward
** strategic business and quality KPIs** (e.g., FQR reduction, DPM improvement).
* Support
** onboarding of new customers**, including risk management and development of project‐specific processes and documentation to meet customer‐specific requirements.
* Bachelor’s degree (4‐year) with
** 5–8 years of related experience**.
* Experience working directly with customers and internal stakeholders to manage requirements and drive positive customer outcomes.
* Strong stakeholder management, communication, and collaboration skills across multidisciplinary and global teams.
* Demonstrated expertise in
** problem solving and root cause analysis**, including development of effective corrective and preventive actions.
* Working knowledge of
** quality methodologies and tools**, including CAPA/8D, Lean/Six Sigma, DMAIC, process mapping, control plans, and data analysis.
* Experience with
** risk evaluation and mitigation**, including application of PFMEA methodology.
* Proficient knowledge of
** ISO 9001**, including experience writing procedures and/or work instructions.
* Knowledge of
** ISO 13485 and medical regulations (advantage).
*** Auditing experience and/or
** Lead Auditor certification.**
* ** ASQ Quality Engineer (QE)
** certification and/or
** Lean/Six Sigma certification (preferred).
*** Medical, Dental, Vision Insurance
* 401k, With Matching Contributions
* Short-Term/Long-Term Disability Insurance
* Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
* Paid Time Off (including sick, holiday, vacation, etc.)
* Tuition Reimbursement
* Growth Opportunities
* And more!

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
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