Quality Assurance Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better.

This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance.

Annual Hiring Range/Hourly Rate:$62,000 - $67,000/Per Year Benefits:

Paid time off
401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program Commuter benefits

Employee Discounts Free hot healthy meals for unit operations roles

Main

Duties and Responsibilities:

Coordinates and monitors quality improvement projects

Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification

Monitors corrective action system

Educates and trains unit staff and managers in quality related issues

Plays a key role in developing a comprehensive quality program

Implements the quality system detailed in the quality manual

Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation

Supports the manager to drive prevention vs. detection of defects

Coordinates actions to prevent the occurrences of nonconformities

Maintains customer compliance resolution

Responsible for the maintenance of key performance metrics for the Quality organization

Acts as the primary liaison to US Quality Assurance Controls Food safety and Quality of processing and manufacturing within the business

Supports customer audits, government audits to meet compliance

Verifies and insures company policies and procedures are followed

Insures quality specifications and requirements are followed and met Assists with developing Standard Operating Procedures Responsible for safety, quality and compliance to customer specification

Assists in training of all Standard Operating Procedures and Critical Control Points in the unit Completes all other company required training including but not limited to Serv Safe Sanitation Manager Certification.

Qualifications

Education:

Minimum qualifications include High School graduate or equivalent with experience in related discipline

Preferred qualifications include College degree in related discipline, knowledge of HACCP, quality management and six sigma

Work Experience:

Minimum 3 years of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control

Previous in airline, food processing, distribution operations or other fast paced environment

Technical

Skills:

(Certification, Licenses and Registration)
Serv Safe certification required

Is HACCP certified and Serve Safe trained a plus Basic lean, six sigma knowledge, and continuous improvement understanding a plus

Job

Skills:

Intermediate level Microsoft office tool skills (excel, word)
Knowledge of quality auditing, inspection methods

Detail oriented

Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required

Able to work with little supervision

Excellent reading, writing, and oral communication skills

Change Agent Preferred skills:

Excellent analytical skills

Basic statistics calculation, and/or mathematical comprehension including:

Pareto chart

Control chart

Histogram

Time series (run) chart

Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability

Algebraic concepts

Project management skills

Knowledge of FDA regulations

Language / Communication

Skills:

Excellent oral and written communication skills

Multi-lingual a plus

Job Dimensions Geographic Responsibility:
Unit Type of Employment:
Full time Travel %:
None Exemption Classification:
Exempt Internal Relationships: N/AExternal Relationships: N/AWork Environment / Requirements of the Job:
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen…